Job Introduction
We are looking for a Member Host to join the team at one of our prestigious in Liverpool Street.
You will have a passion for delivering a premium customer service acting as the face point of contact and the face of the brand in our client's premium flexible office space You will look after members and visitors across 4 floors.
Our customers are at the centre of everything we do, meaning our spaces and services reflect real business needs with personalised solutions. Our offices are designed to promote productivity, foster creativity enabling business and people to thrive.
This is a Monday to Friday role with shifts between 8am -7pm with a flexible approach required to support with events if required.
Main Responsibilities
As Member Host, you will be the first face of the space. You will thrive in customer interaction and will take immense pride in delighting your members and guests daily. Taking ownership of the welcome experience of all our visitors you will field questions, check in guests and work closely with our Workspace Team to deliver an exceptional service. You will liaise with members on a day-to-day basis to ensure the space is providing everything they need.
Duties include:
- Registering and checking in guests on visitor management system.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Develop relationships with internal and external members to understand and address their needs.
- Acting as the first port of call for resolving members and guest issues and escalating where necessary.
- Supporting with general office admin tasks.
- Liaise with the Workspace team where necessary and report any escalated issues.
- Liaise with 3rd party partners on a day-to-day basis, checking in contractors.
- AV & Meeting Room Set-up.
- Scheduling Meeting Room Bookings.
- Supporting with events including set-up and clear down.
- Supporting the Workspace team to ensure the communal areas are always clean and tidy.
- Supporting with events including set-up and clear down.
- Build relationships with members and use this knowledge to feed in to event ideas.
The Ideal Candidate
If you can think in terms of solutions, not problems, you can communicate with senior clients clearly then read on.
The ideal candidate:
- Relevant customer experience, Co-Working and or Flexible Office Management Experience
- Thrives in building relationships with people
- Natural born problem solver.
- Has the can-do attitude, does not have NO in their vocabulary
- Has great organisational skills
- Is great at solving problems
- Shows great attention to detail
- A comfortable working knowledge of MS Office tools - particularly in Word and Excel
- Natural self-starter and ability to work independently as well as part of a team
- A “work hard, play hard” attitude
About The Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Package Description