Job Title:
Customer Quality Engineer II
Shift:
Day Shift
Department:
Quality
Job Summary:
Panasonic Energy of North America (PENA) is seeking ambitious Level II Engineer to lead the world’s largest lithium ion battery initiative. With superior battery designs and the fastest manufacturing lines in the world, Panasonic is producing millions of batteries per day at the Gigafactory to support Tesla’s electric vehicle and energy storage businesses. Panasonic invites you to join us in this ongoing full-scale effort to electrify our society. At PENA, engineers quickly become experts in the fundamentals of lithium-ion cell technology and work to integrate that understanding with high speed, automated manufacturing methods to produce the highest performance and highest quality lithium ion batteries.
Essential Duties:
- Collaborate with engineering, manufacturing, and commercial teams to enhance the customer experience and optimize battery designs.
- Foster and maintain a strong relationship with the customer to facilitate technical discussions.
- Evaluate design specifications and align them with customer requirements to improve current and future cell designs.
- Coordinate product change validation and documentation with local and international engineering teams to meet customer expectations.
- Communicate effectively across various teams in a fast-paced, high-impact environment.
- Develop and implement comprehensive and structured test plans and cases for new and existing products.
- Utilize lean manufacturing and statistical tools to drive root cause analysis and implement corrective actions.
Personal Protective Equipment (PPE) Requirements:
- To ensure the health and safety in the workplace and for the protection of our employees, wearing PPE is a requirement for some roles at PENA and may include equipment such as a full Tyvek suit, safety shoes, gloves, safety glasses, face mask, bump cap, and a full hazmat suit that includes a respirator.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Qualifications: Requirements - Required and/or Preferred
Education:
- Basic: Bachelor's degree in an engineering or scientific discipline (Mechanical Engineering, Chemistry, Material Science, Physics, etc.) from a four-year College or university.
- Preferred: Master’s Degree in an engineering or scientific discipline (Mechanical Engineering, Chemistry, Material Science, Physics, etc.) from a four-year College or university.
Essential Qualifications:
- 3+ years of professional or an equivalent combination of education and professional experience.
- Proven ability to effectively communicate and collaborate with internal and external stakeholders from various departments.
- Hands- on experience in conducting investigations, failure analysis, and working within the production process.
- Proficiency in test design and setup, data acquisition, and analysis.
- Practical understanding of experiment design and statistical analysis.
- Flexibility to work across different environments, including the manufacturing floor, laboratory, and office.
- Strong teamwork skills and the ability to collaborate with employees at all levels of the organization.
- Demonstrated exceptional ability with a track record of taking full responsibility for projects from start to finish.
- Self-motivated with the ability to work independently and follow up on tasks with minimal direction, prioritizing team success.
- Capable of managing multiple concurrent tasks in a fast-paced environment, ensuring high-quality results.
- Strong work ethic and customer service mindset, both internally and externally.
Preferred Qualifications:
- 4+ years of experience in R&D or manufacturing of battery cells composed of Lithium-ion or other battery chemistry.
- A background in Lithium-ion cell manufacturing or R&D. Similar experience with other battery chemistries will also be considered.
- Track record using technical knowledge to aid in resolving customer complaints in a timely manner.
- Excels at interfacing and working with customers to provide support on customer concerns.
- Highly proficient in utilizing s laboratory analysis methods and tools to aid in root cause analysis.
- Extensive data analysis experience such as statistical process control of production data.
- Experience with supplier quality portals and policies.
- Familiarity with the Japanese language is desired but not required.
- Strong data analysis skills with tools such as JMP, Minitab, Python, MATLAB, are highly desired.
Preferred License(s):
Preferred Certification(s):
Physical Demands:
Physical Activities: (Percentage of time (equaling 100%) during the normal workday the employee is required to)
- Sit: 20%
- Walk: 50%
- Stand: 20%
- Lift: 10%
Required Lifting and Carrying: (Required frequency is: Not required (0%), Occasional (1-33%), Frequent (34-66%, Continuous (67-100%)
- Up to 10 lbs.: Frequent
- Up to 20 lbs.: Frequent
- Up to 35 lbs.: Frequent
- Team-lift only (over 35 lbs.): Frequent
About Us:
Panasonic Energy of North America (PENA) is collaborating with Tesla at a massive battery factory near Reno, Nevada which is known for its quality of life and expansive outdoor adventures. Panasonic's role at the Gigafactory is to manufacture and supply cylindrical lithium-ion cells to Tesla for their electric vehicles and energy storage systems.
Over the past few years, the Gigafactory has grown to the largest lithium-ion battery factory in the world. Together with our partner Tesla, we continue to revolutionize the lithium-ion battery space and accelerate the world’s transition to sustainable energy and transportation.
Our mission at PENA is to make the vision of affordable Electric Vehicles a reality by producing the world’s safest, high quality, and lowest cost batteries. Through this effort we will create a clean energy society and our products will change society’s use of and perceptions of electric power.
In addition to an environment that is as innovative as our products, we offer competitive salaries and benefits.
Supplemental Information:
Pre-employment drug testing is required. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. without restriction.
Panasonic is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Thank you for your interest in Panasonic Energy of North America.