Job Description
Calon Tysul is much more than just a swimming pool and leisure centre. We are here to support, inspire and encourage the residents of Llandysul and surrounding areas to take part in a wide range of social and recreational activities. We are a charitable incorporated organisation (no. 1154780 in England and Wales) and are the first facility in west Wales to gain Swim Wales' Learn to Swim Accreditation.
Our vision is Calon Lân, Calon Iach, Calon Tysul - In English, this means ‘A Pure Heart, A Healthy Heart, The Heart of Llandysul.’
[ENG / WELSH BELOW]
MAIN PURPOSE OF JOB:
To assist the Operations Manager in the effective supervision of operational performance at Calon Tysul Leisure and Aqua Centre ensuring quality service provision to our customers.
To ensure the proper operation of swimming pool plant equipment and chemical treatment systems when necessary.
Welsh Language:
Calon Tysul is a proudly bilingual (Welsh / English) organisation that serves a community where over 60% of the local population are Welsh speakers. Therefore, it is vital that the successful applicant understands the importance of the Welsh language within our bilingual facility.
We are inviting applications from anyone that has the necessary skills and experience of the sport / leisure / business / finance industry. If you are not currently fluent in Welsh, we would still encourage you to apply.
Calon Tysul’s trustees are committed to ensuring that the successful candidate in this role can reach the level of Welsh language skills to effectively communicate with staff and customers.
We are developing a programme to ensure that all our staff can communicate effectively in Welsh, as part of a ground-breaking scheme to help leisure workers nationally.
Please contact us if you have any questions about this.
PRINCIPAL ACCOUNTABILITIES:
- To be a Team Leader who supports and motivates staff in undertaking their duties as a means of achieving high levels of service delivery to customers.
- To be responsible for supervision of the swimming pool ensuring it is properly manned and controlled in accordance with safety requirements.
- To ensure the facility meets the requirements and expectations of its users by the undertaking of cleanliness & safety inspections as per the agreed schedule and quality standard, undertaking general cleaning duties to the agreed quality standard.
- To undertake any swimming instruction and/ or sports coaching as and when requested by supervisory staff.
- Undertake reception duties to include the operation of till and booking systems, memberships, and cash reconciliation, adhering to Finance & Administration Procedures.
- To operate plant and equipment in the required manner ensuring that all safety checks and water tests are undertaken in accordance with approved procedures.
- To ensure that the Centre’s customers adhere to safety standards but if required administer First Aid treatment and effect pool rescues.
- To adhere to all Health and Safety and operating procedures.
- To assist in undertaking any assembling and dismantling of equipment that may be required by customers of the facility.
- To achieve professional qualifications in all specialist areas relevant to your post and attend the necessary ongoing training.
- To undertake any other duties deemed reasonable by management to ensure the very highest level of consistent service delivery to all our customers.
ESSENTIAL SKILLS:
QUALIFICATIONS / VOCATIONAL TRAINING / COMPETENCIES:
- Current Swimming Pool Lifeguarding Qualification
- Current Pool Plant Operators Qualification
- Current First Aid Qualification
- SEQ Level 1 Swimming Assistant (Teaching)
KNOWLEDGE:
- Swimming pool life guarding
- Pool Plant Operations
- Customer care
EXPERIENCE:
- Swimming instruction / sports coaching
JOB RELATED SKILLS:
- Ability to achieve a high level of performance.
- Ability to use initiative and be innovative.
- Positive and enthusiastic approach to service delivery
- Commitment to achieving targets.
PERSONAL SKILLS:
- Well-developed interpersonal skills
- Strong commitment to customer care
- Team player
- Ability to respond to problems / complaints positively
SUSTAINABILITY:
We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations.
DESIRABLE SKILLS:
- Knowledge of administration & finance
- Working in a customer driven environment
- Computer packages e.g., Microsoft Office, specific programmes etc.
- Working in a team environment in a Leisure Centre / swimming pool
Additional Information:
- An Enhanced DBS Disclosure – Children and Adults Workforce will be completed prior to commencement.
- Performance will be monitored against Key Performance Indicators which will be pre-agreed with the Operations Sub Committee.
- The post holder will be expected to work outside of normal office hours; some early mornings (6.00am start), late shifts (until 10pm) and a number of Saturdays and Sundays each month as required.
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Mae Calon Tysul yn gymaint mwy na phwll nofio a chanolfan hamdden. Rydyn ni yma i gefnogi, ysbrydoli ac i annog trigolion ein hardal o gwmpas Llandysul i gymryd rhan mewn ystod eang o weithgareddau cymdeithasol.
PRIF DDIBEN Y SWYDD:
Cynorthwyo Rheolwr Gweithrediadau i oruchwylio’r perfformiad gweithredol yn effeithiol yng Nghanolfan Hamdden a Dŵr Calon Tysul, gan sicrhau gwasanaeth o safon i’n cwsmeriaid.
Sicrhau bod y systemau triniaeth gemegol a’r holl offer sy’n gysylltiedig â’r pwll nofio yn gweithio’n iawn, pan fo angen amdanynt.
Yr Iaith Gymraeg:
Mae Calon Tysul yn sefydliad balch ddwyieithog (Cymraeg / Saesneg) sy’n gwasanaethu cymuned lle mae dros 60% o’r boblogaeth leol yn siarad Cymraeg. Felly, mae’n hanfodol bod yr ymgeisydd llwyddiannus yn deall pwysigrwydd y Gymraeg o fewn ein cyfleuster dwyieithog.
Rydym yn gwahodd ceisiadau gan unrhyw un sydd â’r sgiliau a phrofiad angenrheidiol o’r diwydiant chwaraeon / hamdden / busnes / cyllid. Os nad ydych yn rhugl yn y Gymraeg ar hyn o bryd, byddem yn dal yn eich annog i wneud cais.
Mae ymddiriedolwyr Calon Tysul wedi ymrwymo i sicrhau bod yr ymgeisydd llwyddiannus yn y rôl hon yn gallu cyrraedd y lefel o sgiliau Cymraeg i gyfathrebu’n effeithiol â staff a chwsmeriaid.
Rydym yn datblygu rhaglen i sicrhau bod ein holl staff yn gallu cyfathrebu’n effeithiol yn Gymraeg, fel rhan o gynllun arloesol i helpu gweithwyr hamdden yn genedlaethol.
Cysylltwch â ni os oes gennych unrhyw gwestiynau am hyn.
Y PRIF GYFRIFODELBAU:
- Bod yn Arweinydd Tîm sy’n cynorthwyo ac ysgogi staff wrth iddynt gyflawni eu dyletswyddau er mwyn rhoi gwasanaeth o’r radd flaenaf i gwsmeriaid
- Bod yn gyfrifol am oruchwylio’r pwll nofio gan sicrhau lefel addas o staff a rheolaeth briodol bob amser, yn unol â’r gofynion diogelwch.
- Sicrhau bod y cyfleuster yn bodloni gofynion a disgwyliadau ei ddefnyddwyr drwy gynnal archwiliadau glendid a diogelwch yn unol â’r drefn a’r safon y cytunwyd arnynt, gan gyflawni dyletswyddau glanhau cyffredinol i’r safon y cytunwyd arni.
- Dysgu eraill i nofio a/neu roi hyfforddiant chwaraeon iddynt ar gais y staff goruchwylio.
- Cyflawni dyletswyddau derbynfa gan gynnwys gweithredu’r tiliau a’r systemau archebu, ymdrin â materion aelodaeth, a chysoni arian, gan gydymffurfio â Gweithdrefnau Ariannol a Gweinyddol.
- Gweithredu offer a pheiriannau yn y dull cywir gan sicrhau bod yr holl wiriadau diogelwch a phrofion dŵr yn cael eu gwneud yn unol â’r gweithdrefnau cymeradwy.
- Sicrhau bod cwsmeriaid y Ganolfan yn cadw at y safonau diogelwch ond os bydd angen byddwch yn rhoi triniaeth Cymorth Cyntaf ac yn achub bywydau yn y pwll.
- Cadw at weithdrefnau Iechyd a Diogelwch a gweithredu.
- Cynorthwyo i roi offer at ei gilydd a’u datgymalu yn ôl gofynion cwsmeriaid y cyfleuster.
- Cyflawni Cymwysterau proffesiynol ym mhob maes arbenigedd sy’n berthnasol i’ch swydd a mynychu’r hyfforddiant parhaus angenrheidiol.
- Ymgymryd ag unrhyw ddyletswyddau eraill y bydd rheolwyr yn tybio eu bod yn rhesymol i sicrhau gwasanaeth sy’n gyson o’r radd flaenaf i’n holl gwsmeriaid.
SGILIAU HANFODOL:
CYMWYSTERAU/HYFFORDDIANT GALWEDIGAETHOL/GALLUOEDD
- Cymhwyster Achubwyr Bywydau mewn Pyllau Nofio gyfredol
- Cymhwyster Gweithredwyr Peiriannau Pwll gyfredol
- Tystysgrif Cymorth Cyntaf gyfredol
- SEQ Lefel 1 Cynorthwyydd Nofio (Dysgu)
GWYBODAETH:
- Achub Bywyd mewn pwll nofio
- Gweithrediadau Peiriannau Pwll
- Gofal cwsmeriaid
PROFIAD:
- Bod yn hyfforddwr nofio / chwaraeon
Y SGILIAU SY’N YMWNEUD Â’R SWYDD
- Y gallu i gyflawni lefel uchel o berfformiad
- Y gallu i ddefnyddio menter a bod yn arloesol
- Ymagwedd gadarnhaol a brwdfrydig o ran darparu gwasanaeth
- Ymrwymiad i gyflawni targedau
SGILIAU PERSONOL:
- Sgiliau da o ran ymwneud â phobl eraill
- Ymrwymiad cryf i ddarparu gofal i gwsmeriaid
- Y gallu i weithio mewn tîm
- Y gallu i ymateb i broblemau/cwynion yn gadarnhaol
CYNALIADWYEDD:
Rydym yn angerddol am gynaliadwyedd ac yn anelu at drawsnewid ein diwydiant trwy chwarae rhan weithredol mewn adeiladu dyfodol cynaliadwy ar gyfer ein gweithwyr, cwsmeriaid, cymuned a chenedlaethau’r dyfodol.
SGILIAU DYMUNOL:
- Gwybodaeth gweinyddiaeth ac ariannu
- Gweithio mewn amgylchedd sy’n cael ei yrru gan gwsmeriaid
- Gwybod sut mae defnyddio pecynnau Microsoft Office, rhaglenni penodol ayyb.
- Profiad gweithio mewn tîm mewn pwll nofio / Canolfan Hamdden
Gwybodaeth Ychwanegol:
- Datgeliad GDG Manwl – Bydd archwiliad Gweithlu Plant ac Oedolion yn cael ei gwblhau cyn cychwyn.
- Bydd perfformiad yn cael ei fonitro yn erbyn Dangosyddion Perfformiad Allweddol a fydd yn cael eu cytuno ymlaen llaw gyda’r Is-bwyllgor Gweithrediadau.
- Bydd disgwyl i ddeiliad y swydd weithio y tu hwnt i oriau arferol swyddfa; boreau cynnar (cychwyn am 6.00yb), gweithio’n hwyr (tan 10.00pm) ac ar nifer o ddyddiau Sadwrn a Sul pob mis yn ôl y gofyn.
Job Type: Full-time
Salary: £19,500.00-£20,391.00 per year
Benefits:
- Language training provided
Schedule:
- Monday to Friday
- Night shift
- Weekend availability
Application question(s):
- If you are not already a fluent Welsh speaker, are you willing to participate in a work-based training programme to improve Welsh skills?
- If you are not already a certified pool lifeguard, first aider or swim teacher, would you be willing to undertake relevant training courses?
Licence/Certification:
- Pool Lifegaurd Qualification (preferred)
Work Location: In person
Application deadline: 02/07/2023
Reference ID: CT SA
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