Title: Systems Administrator #W5232
Hiring Range: $80,000 to $119,251 (commensurate with experience)
Pay Band: 6
Agency: Department of Social Services
Location: DSS HOME OFFICE
Agency Website: https://www.dss.virginia.gov/
Recruitment Type: General Public - G
Job Duties
At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.
We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.
The System Administrator will perform the functions of a GoAnywhere Managed File Transfer (MFT) Administrator, working within the Systems Support Team to develop new file transfer jobs to meet business needs, security requirements and operation standards. This will require knowledge of secure transfer protocols, LINUX file / folder permission and a comprehensive understanding of the Software Development Life Cycle (SDLC).
The position responsibility will include the preparation of system documentation and configuring file transfer solutions to deliver quality, cost effective and timely deliverables according to the department’s lifecycle development approach (SDLC).
This include:
- Clarifying requests for enhancements or systems changes with Application Development, Security Operations (SECOPS), System and Business Analysts.
- Analyzing user requirements, documents and requests to develop effective automated solutions.
- Maintaining production transfer solutions, system configurations, unit test plans, and other supporting technical documentation.
- Following coding and documentation standards through a review process.
- The System Administrator will provide direct support to, but is not limited to, Cloud, SAAS and Low-Code application platforms.
- This position will require on-call support for 24x7 Operations as part of a team. In addition to these major areas of responsibilities, the administrator will support other operational duties as assigned.
Minimum Qualifications
Technical and Functional Expertise:
- Experienced in the following items: technical documentation; interpreting technical designs; constructing managed file transfers processes; analyzing requirements
Performing Analysis for File Movement:
- Ability to define system and file transfer requirements; ability to analyze existing firewall topologies and specify new firewall requirements; ability to establish measurable performance requirements; ability to develop high-level system and functional specifications; ability to develop models and prototypes for file transfer design; ability to validate design schemes and models; ability to develop detailed design specifications; ability to identify system platform, components and dependencies; ability to determine maintenance requirements; ability to incorporate security requirements into file transfers; ability to develop and document transfer process; ability to perform unit testing; ability to revise and adapt file transfer code to meet new technologies; ability to create and test prototypes as part of the development process
Test and Validate File Transfers:
- Ability to develop unit test plans for a file transfer; ability to interpret test results and make recommendations; ability to support user acceptance testing
Implement, Support, and Maintain File Transfers:
- Ability to develop release plans; ability to transition a file transfer to a new platform; ability to evaluate, implement and document file transfer enhancements
Computer Systems and Software:
- Ability to evaluate new and existing technologies for potential use by the organization
- Ability to help prevent security risks and threats including data integrity / protection at all stages
Understanding the Business:
- Knowledge of business / program policy sufficient to support program areas in the development of systems documentation
Results Focus:
- Skilled in technical design, testing and problem resolution while working with business partners.
Structured analysis modeling in support and enhance requirements:
- Ability to identify and validate requirements, organize information into coherent ideas, document requirements and communicate approach.
Customer Service:
- Ability to provide timely support of VDSS technologies to ITS and program teams.
Interpersonal Communication:
- Ability to communicate effectively, both orally and in writing, to managers, end users, peers and technical staff.
Leadership:
- Capable of leading or mentoring systems administrators and analysts in support of file transfers.
Personal Effectiveness:
- Skilled in leading work efforts, assigning tasks and balancing priorities of assigned workloads.
- Bachelor's Degree in Computer Science, Information Systems or related field or equivalent combination of education, experience, and training.
- Considerable experience in customer support, including problem definition and resolution for both network hardware and software.
- Considerable experience with Windows/Unix scripting and File Transfer Protocols (FTP).
- Considerable experience with network diagnostic, monitoring and analysis tools.
- Demonstrated experience creating accurate documentation for design and planning systems.
Preferred Qualifications:
- Knowledge of network troubleshooting to include proxy servers and firewalls.
- Knowledge of the Full Life Cycle Development of Information Technology Services.
- Experience with design, development, and testing of large automated solutions, specifically in the Health and Human Services field.
- Knowledge of the Information Technology Infrastructure Library (ITIL) Foundation.
- Knowledge of Cloud-based and Low-Code platform offerings such as: File Transfers (for Salesforce), process automation for Microsoft Power Apps, AWS Management Console for Batch Jobs and FTP Processing (Fargate).
Special Instructions:
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.
Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your PageUp account for the status of your application and this position.
VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”. Multiple positions may be filled from this recruitment within 90 days of the closing date.
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.
Contact Information:
Name: VDSS – Information Technology Services
Phone: dssrecruitment@dss.virginia.gov
Email: dssrecruitment@dss.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.