Role Summary
- Responsibilities: You will be responsible for the smooth running of our London office, with a focus on creating a friendly and productive working environment
- Salary: £23,500 to £26,000 per annum, depending on your previous experience
- Benefits: Flexible working hours, generous holiday allowance, employer pension contributions, comprehensive travel insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym memberships, and more
- Role Type: Full-time, permanent
- Start Date: We are currently recruiting for our start date in August 2023. However, we have additional start dates available throughout the year, and you will be asked to state your availability on your application form
- Location: This is an on-site role based in our London office
About the Role
We are looking for an enthusiastic and proactive Facilities Assistant to join our growing team in London. Working closely with other members of the Facilities team, you will support with the day-to-day running of the office and uphold our exceptional standards of customer service. You will also enjoy the opportunity to support colleagues in a fast-paced and collaborative environment.
You can learn more about our London office here: https://www.costellomedical.com/careers/locations/working-in-london/
Key responsibilities will include:
- Answering the telephone switchboard and taking messages
- Greeting visitors to the office with a high level of friendliness and professionalism
- Ensuring that we maintain a safe, tidy and professional environment, as well as managing the kitchen and office supplies
- Assisting with the organisation of internal and external events, such as client meetings and office socials
- Building relationships with service providers and suppliers, as well as liaising with the building’s management team
- Purchasing, setting up, and issuing IT equipment, including maintaining the asset management system and processes
- Day-to-day management of health and safety in the London office, for which training will be provided
- Day-to-day management of the company’s AV systems, including proactive maintenance and troubleshooting issues in an efficient manner
- Day-to-day management of the company’s UK telecommunications provision and desk booking software system
- Collaborating with our IT team and supporting with simple IT queries and tasks within the office, where required
- Providing ad-hoc support to the Facilities Manager and the wider Operations team, where required
A Day in the Life of a Facilities Administrator
A day in the life of a Facilities Administrator provides a unique insight into what a typical day would look like as a Facilities Assistant. To learn more, please click here: https://www.costellomedical.com/day-in-the-life/facilities-administrator.html
Career Profile
Costello Medical prides itself on offering rapid and tailored career progression, and is committed to the principle that those who help to create a company’s success should share in it.
As a testament to this, please click on the following link to read about some of the exciting journeys our colleagues have had so far at Costello Medical: https://www.costellomedical.com/careers/working-at-costello-medical/profiles/
Requirements
About You
We are looking for an enthusiastic and ambitious candidate who is proactive, eager to take on new challenges, and who will thrive on providing an excellent service to our colleagues. You will be looking to build your career in office facilities and enjoy taking a high level of ownership, enabling the office to run smoothly, which in turn will make a positive difference to the working lives of our colleagues in the London office.
Essential requirements for the role are:
- Strong organisational skills, including the ability to plan and prioritise your own time and communicate this to others
- Excellent levels of productivity, and the flexibility to respond to changing deadlines
- The ability to work confidently on your own and with a high degree of autonomy
- Exceptional attention to detail and high professional standards
- Excellent written and verbal communication skills
- A passion for, and dedication to, providing excellent customer service in a Facilities role
- A friendly and approachable demeanour
- Experience using Microsoft Office
Whilst some experience as a Facilities Assistant, or in a related role, is desirable, we can also accept applications from candidates who are passionate about starting their career in facilities.
Benefits
Why Choose a Career in Facilities with Costello Medical?
We strongly recognise the importance of talent within the Facilities team, and believe we have a unique offering at Costello Medical to build your career.
- All the best bits of Facilities in a truly varied role. We work closely with service providers and suppliers across all our office locations, which allows our Facilities Assistants to focus their time on contributing to exciting new projects and improvements that optimise the Facilities functions and enhance the productivity and wellbeing of our entire workforce. These projects include but are not limited to; our exciting London office move due to take place in 2025, our net carbon zero project, and the management and improvement of Costello Medical’s corporate social responsibility, as recognised by B Corporation.
- Have your say and shape your own career. Given the rapid and organic growth the company has seen over the last few years, our Facilities team is relatively small. Your voice matters; you will have a significant influence in team decisions, and will be able to choose specific areas you’d like to specialise in. Whether you are most passionate about the day-to-day running of the office, or driving important projects forward within the team, you will be encouraged to take your career in a direction that challenges you to meet your own goals.
- Contribute towards something bigger than Facilities. Our customers are some of the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies, and charitable organisations. As a company, we are committed to improving healthcare globally, and by ensuring the smooth and efficient running of our office spaces, you are directly contributing towards this commitment. You will also be supporting a company that believes in corporate and social responsibility, and will be able to give back to the local community through funded volunteering and pro bono days.
- A workforce that respects and values you. Based on our commitment to quality and providing an excellent service, it is very easy to build positive, trusting, and respectful relationships with those you support, both directly and indirectly. The difference you make to the office environment will be recognised and cherished by those around you, allowing you to feel like a valued and integral part of the company.
- We are invested in our culture. We are committed to our company values which promote a fun, friendly, and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for over six consecutive years, and achieved B Corporation certification in 2022. These values are embraced within the entire company, including the Facilities team.
Our recruitment process includes a telephone interview with a member of the Talent Acquisition team, followed by an assessment for you to complete in your own time. If successful, you will be invited to an interview with senior members of our Operations team. Our standard recruitment process lasts around 3 weeks, however this can be adapted if necessary.
This role will ideally commence in August 2023, however we have additional start dates available throughout the year, and you will be asked to state your availability on your application form. Whilst there are no set application deadlines, we would strongly recommend applying as early as possible so that we can begin processing your application, as the role will close when suitable candidates are found.
Please note that this role is available in our London office. You can learn more about our office locations here: www.costellomedical.com/careers/locations
What We Offer
- A starting salary of £23,500 to £26,000 per annum, depending on your previous experience. Salary increases are typically awarded after 6 and 12 months and again on promotion
- Flexible working hours
- 25 days’ annual leave plus bank and public holidays
- Flexible benefits scheme offering additional holiday, cash payments and pension contributions
- 4% employer pension contributions
- Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
- Paid study leave and funding for external qualifications
- Cycle to Work scheme and an interest-free travel loan scheme
- Critical Illness Cover, Income Protection and Life Assurance
- Access to an Employee Assistance Programme
- Discounted gym memberships
- Comprehensive travel insurance
- Regular company-funded social activities
Please click here to learn about our reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-the-uk/
How to Apply
You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical. Please contact the Talent Acquisition team at recruitment@costellomedical.com if you have any questions about the role or application process.
Visa Sponsorship
Please note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company.