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Job Title: Victim & Witness Care Administrator - HC609414

Location: Portsmouth or Basingstoke

Salary: Scale 3, £21,432 - £22,677

Hours: 37 hours per week

Contract: Temporary until 31.03.2025

Closing date: Sunday 18th June 2023 at 23.59 hours.

Information for Internal Staff who wish to apply for this role as a secondment

Internal Secondment Declaration Form

If you would like to apply for this temporary post as a secondment you must have the prior approval of your current Line Manager and Head of Department. Please therefore ensure you have completed the ‘Police Staff Internal Secondment Declaration’, and forwarded it as instructed to obtain their sign-off. This step must be completed so the form is submitted as part of the application process, prior to the vacancy’s closing date. Your declaration form should be uploaded alongside your application form. Please note that completion of this declaration is required whether or not your application is supported. Lack of managerial support will not prohibit you from applying, but it may have implications on your employee status. As a result you should consider this fully. Such applications will be treated on a case-by-case basis and following consultation with the Head of HR & OD, as per the Secondment guidance.

Job Purpose

The successful candidate will perform a range of administrative tasks on behalf of the Victim & Witness Care Unit which help support victims and witnesses through the Criminal Justice System.

1. Create, update and maintain records held on the relevant computerised and manual filing system(s) throughout the department, ensuring that the information is accurate, up to date, accessible and compliant with local, regional and national guidelines.

2. Quality assurance of any information that is received, ensuring the accuracy and consistency of the data. Evidence and escalate any identified issues and, where appropriate, provide advice to support improvements in information quality.

3. Develop a thorough understanding of the relevant legislation and procedures to support the processing of the required legal documentation in line with any service level agreements that are in place.

4. Provide general administrative support to the Criminal Justice Department, including managing enquiries and, as appropriate, directing more complex enquiries onto the relevant area for resolution.

5. To research and provide information and statistics to stakeholders using the appropriate systems in line with legislative and operational requirements.

6. Regularly liaise with multiple internal and external stakeholders to ensure an efficient and effective service is provided.

7. Assist in the development and maintenance of IT systems and administrative processes to ensure that information and workloads are managed effectively.

8. To monitor incoming workloads through the management of the team mailbox and the Two-Way Interface (TWIF), assisting in the allocation of work to the Victim & Witness Care Officers in a timely manner.

9. Ensure that any information is disclosed to authorised personnel only.

10. To be responsible for the management and maintenance of spreadsheets within the Victim & Witness Care Unit, including, but not limited to, the collation of performance data.

11. To give regular and effective service.

For more information on the role profile, click here.

Essential Qualifications

Educated to QCF Level 2 (3-5 passes) or to have undertaken work experience deemed to have brought the postholder to a comparable level.

Essential Experience

Proven experience working in a busy administrative environment, undertaking administrative tasks to a high standard.

Competencies

We are Emotionally Aware Level 1

We Take Ownership Level 1

Integrity

Public Service

Candidate guidance for completing an application form.

Contact details for an informal discussion

Please contact the Recruitment Team at police.recruitment@hants.gov.uk or call 01962 84643.