End Date
Wednesday 14 June 2023
Salary Range
£61,176 - £99,411
Agile Working Options
Hybrid Working
Job Description Summary
Who are we?
Personalised Experiences and Communications (PEC) is a business platform that sits within Consumer Relationships and plays a critical role in supporting the achievement of the Group strategic view by working closely & collaboratively across the Platform leadership team to grow by protecting and deepening customer relationships.
PEC enables & delivers personalised customer communications & experiences across all channels, media and business areas supporting the Customer Relationship Growth strategy to deepen relationships with our customers across both the retail & commercial bank. This includes the data, analytics, and technology to unlock the value of differentiating our branded channel experiences, proposition, price and communication; as well as paper-free sustainable ambitions.
Job Description
Workflow Engineer
Personalised Experiences & Communications
Location: London based, hybrid working with 2 days per week in the office.
Salary & Benefits: £71,577 to £79,530 base salary based on experience and grade, plus annual personal bonus, 15% employer pension contribution (when you put in 6%), private medical insurance, 30 days holiday plus bank holidays.
We offer flexible working hours, to give you a good work life balance, agile working practices and are a very family friendly company.
Lloyds Banking Group:
Lloyds Bank are on a mission to help Britain Prosper, and we need your help in achieving our goals. We’re revolutionising our technology, empowering our engineers and rapidly transforming our agile working methods. Come. Join us. Be part of building the Bank of the Future!
LBG Labs:
A Lab is a made of one or many teams who work together on key projects to deliver value at pace by designing services that people find useful, easy and engaging to use. Typically, a Lab has a solid focus on problem solving in an agile environment where engineers are creating innovative products which will transform the way our customers engage with us.
About the Role:
An opportunity has arisen to join the Marketing Technology team at a very exciting time. Our team brings together core marketing capabilities to connect our colleagues to customers.
We're currently delivering a workflow management solution called Workfront for Lloyds Banking Group. This role will own the configuration and integration of the Workfront system across a diverse set of marketing channels. The aim will be to work with marketers in the Chief Customer Office (CCO), risk colleagues, external developers and other SMEs to build a new automated way of delivering comms to customers.
Your primary role will be to ensure the success of Workfront customers by efficiently assessing, designing, implementing and configuring work management solutions using the Workfront platform.
This role requires a hands-on technical practitioner with a deep business process and integration consultative focus.
We're looking for an individual who loves a challenge, doesn't get fazed by jargon, likes working with a diverse set of people and can manage their time efficiently. In summary, you would be an essential part of our technology team.
We would be looking for the following skills/experience…
Proficient with Workfront Fusion Integration Platform as a Service (IPaaS) provider is desired
Partner with Architects, Product Owners and Project Managers to design and implement integrated solutions for the customer.
Lead Workfront development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party software
Resolve technical issues by confirming the validity of the problem and providing validated solutions
Provide post-deployment technical support for issues related to integrations
To assess integration needs/requirements, identify solutions, describe the integration process and capabilities.
Developing the integration solution (IPaaS orchestration, ETL configuration, etc.) and identifying necessary Workfront configuration to support the integration approach.
Collaborate with marketing teams in the Chief Customer Office (CCO) to balance the practicalities of marketing processes with a changing technology landscape.
It would be great if you also had…
Ability to prioritize tasks in a fast-paced, multifaceted environment
Experience implementing solutions in a SaaS-based environment and for enterprise systems of record (e.g., ERP, HCM/HRIS, SFA/CRM, etc.)
Experience working with 3rd party software integrations
What’s in it for you?
Join us and be part of an inclusive, values-led culture that celebrates diversity, promotes equal opportunity, and provides opportunities for flexible working in a collaborative environment.
We’ll provide you with a diverse, energising, and informal environment that takes a strong focus on equal opportunity and supports career progression on all levels. Enhancing your personal and professional development is something that is very important to us, and we’ll work with you to make a positive difference to the overall teams' mission. We want you to learn, grow & develop to become the best possible version of yourself.
We'll ensure that individuals with disabilities are provided suitable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Our approach to inclusion and diversity means that we all can make a real difference, Together We Make It Possible!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.