Job Ref: CAM1930
Branch: Cameron House
Location: Cameron House, Loch Lomond
Salary/Benefits: £22,470 plus excellent company benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: shift typically between 6.30am and 9.30pm
Hours per week: 40 hours per week 5 days from 7 and includes weekend working
Posted date: 19/05/2023
Closing date: 21/06/2023
We have a unique opportunity for a Spa Receptionist to join our team..
Magnificent and uniquely inspirational. Cameron House, a 5 star resort nestled on the world-famous bonnie banks of Loch Lomond has reopened following a multi-million pound restoration. Located where the Scottish Highlands meet the Lowlands, the 17th century Baronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five bars that will cater to everyone.
The iconic lochside setting is impressive in its grandeur, celebrated and treasured. Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.
Cameron Spa is award winning. Our state-of-the-art hydro and thermal facilities include the iconic roof-top infinity pool. There’s a VIP couple’s room with mineral bath, steam room and private balcony, and Rasul mud chamber, steam room and relaxation suite.
Our team of highly qualified therapists deliver a treatment menu for all occasions be it a full-day indulgence or express treatment, guests are sure to leave relaxed and rejuvenated
As part of this large team, you will report to the Spa Manager and your scope will be to greet guests and provide check –in, book appointments, and assist with questions relating to spa products and services. You will ensure an exceptional first impression and overall unrivalled experience for all our Spa members and guests.
Providing a warm personalised welcome and handling guest feedback and requests
Following opening and closing checklists
Selling treatments, spa experiences and retail items through recommendations and great product knowledge
Professionally responding to enquiries on phone, email and in person
Spa reservations and confirmations
Diary management of treatment bookings
Cleanliness and order of the reception areas
Requisitioning of stationary and supplies
Cash and payment handling and daily banking and cash up procedures
Pool water testing and reporting results
CCTV checks to monitor the safety of our guests
Reporting maintenance issues
General assistance to spa assistants and the therapy team
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
People who are naturally friendly – who genuinely care about our guests and the service they receive.
People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
National 5 in English and Maths or equivalent qualifications
Experience of working in customer service, hospitality or the spa industry
Ability to quickly build excellent working relationships and a flexible approach to work
Excellent communication and interpersonal skills
Good IT skills and ability to use hand held technology
At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We offer a generous range of employee benefits and, given what we do and where we are, you’ll have plenty of opportunity to make the most of our own five-star facilities. Here’s what to expect:
- Refer-a-friend scheme
- Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
- Free Leisure Club Membership, discounted PT sessions, friends and family discounts.
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, discounted golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
- Supplier and local business discounts – from car hire and airport parking to mobile phones, leisure activities and high street retailers
- Discounted Cameron Cinema tickets
- Free parking
And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Join The Team
Join Cameron House and you're joining a five-star resort with a long history and an abundance of ambition. The original estate was home to the Smollett family for over 300 years, including the famous 18th Century novelist and poet, Tobias Smollett. Tobias travelled widely, yet the vision of his Scottish home was never lost, "I have seen Lake Garda, Albana, De Visco, Bolsetta and Geneva. Upon my honour, I prefer Loch Lomond to them all." Naturally, we agree with Tobias, wholeheartedly.
Since the estate was sold for development in 1986, Cameron House has grown both in reputation and size. Today, we're all about creating memorable experiences that exceed expectations every time. How do we do this? By providing our particular brand of five-star experience across everything we do - from our accommodation, award-winning spa, and championship golf to our choice of dining options and huge range of resort activities - all against the beautiful backdrop of the Loch Lomond and the Trossachs National Park.