Job Description
Orbital Internet Group is an Award winning and leading provider in the telecoms industry that has been in operation for over 20 years.
We take immense pride in the services we deliver, including our in-house designed WiMAX wireless solution and bespoke Holiday Park Connectivity options.
Despite the way the world has changed in the past 18 months we have seen fantastic growth and demand for our services. From clients working from home, businesses changing the way they work and the popularity of holidaying in the UK, we have been there to make sure our clients can adapt to these situations and grow.
We have big plans to bring pure fibre internet services to thousands of residents and businesses across Kent, utilising our Vfast and Orbital Net brands.
With this growth and the amazing opportunities we have in front of us we see exciting times ahead, and we are now looking for someone dynamic to be part of that.
The right candidate will have the chance to work in our purpose-built modern office based just outside of Canterbury and should have had experience of working in an administrative or customer service role. You will be required to work 37.5 hours a week in a shift pattern typically between 9am and 5.30pm Monday to Friday
The ideal candidate will be organised, motivated, articulate, and proactive, with strong attention to detail. As a company, we welcome open collaboration and your ideas will be greatly valued. The willingness to learn new things and embrace technologies used within the company will greatly help with progression, complemented by the ability to complete projects under minimal supervision.
You have a key part to play in guarding and developing Orbitals reputation within your allocated client list. You are a front-line ambassador of the business and need to be highly motivated and driven by achieving total client satisfaction at all times while delivering quota targets and objectives detailed in your incentive plans.
The Account Manager is responsible for ensuring that the list of clients that he/she is responsible for, feel they are getting the best from the services provided to them by Orbital, being able to deal proactively and reactively with all events in a professional manner.
Working closely with all departments you will maintain appropriate levels of contact with key influencers and decision makers within your customer list. You are expected to proactively recommend the development of client platforms, while recognising opportunities and threats and looking for opportunities to renew, increase and extend contracts. Communicating back into the business so all departments can play their part in maintaining the customer’s experience.
For the list of allocated accounts the Account manager is to understand:
- The clients business and issues they face
- The clients’ future plans
- Events that may affect the client in their markets
- Know the client team structure and key decision makers
This is an exciting and rewarding role for the right candidate.
Profile & Attributes:
- Strong written and verbal skills
- Previous account management experience within the technology industry or strong relevant customer service background
- Effective communication with ability to build rapport with clients
- Experience dealing with corporate clients
- High level of organisation and ability to prioritise own workload
- Willing to support and work with other teams to find the right solution for our customers
- Experience within a sales environment
- A proven track record in achieving targets and proof of earnings
Tasks & Responsibilities:
- Manage and develop a designated list of customer accounts and prospects
- Build trusted and long term relationships with influencers and decision makers within your nominated list of accounts
- Ensure contractual obligations are consistently met.
- Ensure opportunities and threats are recognised and dealt with appropriately for all customers under your remit.
- Create and manage Account Plans for all of your nominated accounts including attrition mitigation measures and if relevant white space analysis.
- Manage your pipeline effectively so that targets can be achieved on a monthly basis.
- Ensure regular reviews are carried out with clients to review overall service delivery, understand any issues and agree the way forward with input from the service delivery and other departments where appropriate. Ensure that scheduled reports and service management calls/meetings are carried out as scheduled.
- Report internally on a monthly basis on allocated list of clients, handle and escalate non service desk issues and queries effectively and respond to the client in an appropriate and timely fashion, highlighting identified internal improvement actions which may result from client engagements.
- Maintain accurate records (including at risk status and action plans, dates of closing/losing opportunities, etc.)
Achieve Monthly sales target.
- Monitor key usage and engagement information of all clients including taking action on any attrition mitigation risks identified
- Develop referral opportunities
- Be contactable by your list of clients and prospects
Job Types: Full-time, Permanent
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Casual dress
- Company car
- Company events
- On-site parking
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Canterbury: reliably commute or plan to relocate before starting work (preferred)
Education:
- A-Level or equivalent (preferred)
Experience:
- Account management: 1 year (preferred)
- sales: 1 year (preferred)
Work Location: One location
Reference ID: ORBJAC1
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