Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.
Why Business Unit/Function
Global Services
With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.
Thanks to our portfolio strategy, Digital Transformation, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.
To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.
Why this job matters
We build, maintain, develop and improve centralised security management, monitoring and reporting platforms for BT Security SOCs (Security Operations Centres) and SIEMs (Security Information and Event Management) located globally. The platforms which we manage help our SOC Analysts, Specialists, Implementation Engineers and Designers to deliver the best possible Managed Security Services to our customers.
What you'll be doing
- Through proactive and reactive management maintain the availability, integrity and confidentiality of the security platforms that we manage for BT Security.
- Upgrade all management systems as/when required either by BT Security Product Line or due to vulnerability/bug fixes.
- Monitor all management systems 24x7x365 and resolve any issues reported by monitoring systems within customer committed SLAs (Service Level Agreements).
- Deploy new management systems as required by BT Security customers and BT Security Product Line.
- Identify and implement platform improvement work – continuously improving platform and BT Security performance.
- Remediate any platform vulnerabilities reported via penetration testing or vendor security updates.
- Upgrade and patch underlying Operating Systems (Windows, Linux, ESXi, firewalls) to maintain the overall security and supportability of the platform.
- Maintain firewall policies to permit access to BT Security managed devices only. All other platform access should be denied by firewall policy. Maintain firewall configuration to deny unauthorised platform access.
- Renew license and support contracts with vendors as/when required by BT Security Product Line and specific platforms e.g. Security Compliance Manager (SCM) Platform.
Skills required
- Internet Protocol Version 4. Networking and routeing.
- Internet Protocol Version 6 (it will take off someday).
- IT troubleshooting. Network troubleshooting. Firewall troubleshooting.
- General IT problem solving and debugging.
- General security operations knowledge and experience.
- Familiarity with ticketing and change management process and procedures.
- VMware virtualisation technologies i.e. vSphere, ESXi.
- Linux Systems Administration.
- Windows Systems Administration.
- Microsoft Active Directory Administration.
- Cloud Platforms, architecture, and design patterns– AWS, Azure, Google Cloud Platform etc.
- Unix/Linux shell scripting and use of common tools.
- Regular expressions.
- Version control, e.g., Git
- Software Engineering experience – Python, Perl etc.
- Excellent written and verbal communications, including documentations skills.
- ITIL (IT Infrastructure Library) – IT Operations experience.
- BackBox configuration and management.
- Ability to learn new technologies without supervision. Self driven learning.
- Ansible.
- Terraform and Packer.
- Elasticsearch, Logstash, FileBeat, etc.
- Cloudera.
- Grafana.
- Foreman.
- Open Source technologies.
- SIEM (Security Information and Event Management) systems.
- Logging systems e.g. Syslog-NG, Elasticsearch, Splunk, Graylog, LogRhythm, etc.
Connected leaders behaviours
- Customer Champion
- Solution focused achiever
- Bold decision maker
The experience you need
- MANDATORY - A background in server and application management in a security environment.
- PREFERRED - Extensive experience working in a sensitive commercial environment with demanding SLA.
- PREFERRED – Knowledge of automation tools and methods.
- PREFERRED – Expirience with Atlassian tools like Jira, Confluence and Bitbucket.
- MANDATORY - Knowledge of IP networks and protocols.
- MANDATORY - In depth practical experience and knowledge ofoperating systems and server administration.
- MANDATORY - In depth practical experience and knowledge of a range of specific vendor products related to role.
- PREFERRED - Experience in managing and delivery of customer solutions.
Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors