About the role
We are looking for a Product Researcher to join our team here at Etc. where you’ll be accountable for being the confident and objective voice of our users. Relentlessly chasing user needs to provide best-in-class insight, supporting the team with build and design of market leading innovation that solves real customer problems on a global scale
This role will be based 3 days in our London One Braham Office, with 2 days remote.
Key Accountabilities
User Research Capability:
- Responsible for the delivery of product and customer UX / UI research from during all stages of the lifecycle, including technology and product functionality and features
- Drive adoption of multiple user research methods, contributing to the development of a shared approach for qualitative and quantitative research that embraces various methodologies
- Contribute to implementing the Digital and Etc. strategy, support inputting direction of findings into the wider Digital teams (working with the group insights team when appropriate)
Collating and joining up:
- Work with other researchers and multi-skilled teams to support research that helps qualify and refine customer solutions
- Responsible for clearly and simply collating findings and inputting in an impactful way into the customer solution, ensure research provides actionable recommendations without duplication
- Responsible for enabling sharing of research findings across relevant teams
Internal Improvements:
- Implement the testing & research process, including the use of both generative and summative research
- Continuously improving the practice and deployment of user research across Etc.
Behaviours & Skills
We’re looking for empathetic, self-organising, resourceful and ambitious people who thrive in a fast-paced and sometimes complex environment. It’s all about your impact on the mission.
Expected Qualities
- Requires extensive experience across user research methodologies with an in-depth understanding of Digital accessibility, ensuring use of assistive technologies
- Exceptional collaboration and communication skills, with an intrinsic ability to keep it simple
- Continually finding ways to deliver more value to both the customer and business
- Have experience driving efficient ways of working, looking to use strategic thinking and planning to create a best in class operating model
- Entrepreneurial and flexible in your approach, removing barriers to deliver results
- People first mentality, getting under the skin of problems and insisting on a deeper understanding before solutionising
Spectrum of Expertise
- Relentless empathetic curiosity about people and their behaviour
- Track record of discovering issues and user needs through qualitative learning using a wide range of research methods including moderated lab-based and unmoderated testing
- Qualitative behavioural analysis, feeding data and analytics to drive understanding of user actions, using formative and summative user research activities
- Formative and summative user research activities including exploratory methods, interviews, ethnographic studies, surveys, mental modelling, card sorting, etc.
- Running research sessions and lab sessions, involving and up-skilling others around you on research activities, knowledge and abilities
- Enabling accessible and inclusive design
Connected leader
- You’ll be a collaborative partner and a customer champion
- You'll have a commercial outlook
Key Skills
- User Research and Interview
- Customer Champion
- Qualitative & Quantitative Methods
- Usability Testing
- Persona Mapping
- Accessibility Management
- Wireframing
- Data Analysis
- Design Strategy
- User Experience Research
- User Flows
- User Journey Mapping
Benefits
- Competitive salary
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours?
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!