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Defence Digital (DD), part of Strategic Command, fulfils an important role in the age of information warfare within the Ministry of Defence (MOD). We provide digital and technology services to our Armed Forces, ensuring they can operate securely via various communication means including radio, satellite and internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world.

If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us!

This post is advertised for 37 hours per week

Defence Digital Operational Service Management (DD OSM) was stood up in April 2020, part of a business change programme to take operational control of service delivery through maturing a SIAM (Service Integration and Management) approach across DD, including deploying a new Service Centre in October 2021.

DD OSM is onboarding further Service Providers to the SIAM ecosystem, as we implement and cohere Service Integration for Defence, in support of Defence business and military Operations. This operates in a technically complex and operationally imperative environment and this role provides a great opportunity to work in a high-profile SIAM environment, connecting across Defence Digital.

As Capability & Transition Assistant Head, you would be responsible for Capability Development which conforms to the policy, governance and guidance issued from the appropriate DD groups. This role has scope for wide impact across and beyond the immediate organisation, to improve operational efficiency, levels and quality of service and influence the development of effective policies.

While this post will focus on Capability Development, you will also be expected to lean in and assist with Service Transition aspects and the wider OSM and E-SIAM requirements. The role requires an experienced and accomplished leader, with a strong services and solution build background within a multifaceted ecosystem, ensuring complex change, risk mitigations and service transitions are delivered and maintained in a safe and secure way. This requires a relentless focus on service quality, risk management, secure operations and prioritisation of the user experience.

You will need to be actively collaborative, assertive, technically experienced and a strong people leader within a whole force environment, including joint forces, industry partners, Defence Digital teams and wider Defence organisations.

In return, we’ll provide fantastic learning and development opportunities and will encourage and support you to continue your professional development, within your field and beyond. We also have excellent benefits, including flexible working, generous leave allowances and a market-leading Civil Service pension.

Our team is a leader in Defence, working in a busy and exciting environment, so now is a great time to join us and become part of our journey!

The Capability & Transition Assistant Head role will be accountable for:

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  Governance & delivery support functions within the Capability Development teams.
• Overall management of the Service Desk Onboarding team
• Ensuring coherent end-to-end delivery of new aspects of the service management eco-system
• Driving and cohering the capability development against the roadmap and against priority criteria

Responsibilities include:

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  Lead, develop and manage teams; being an influential and collegiate leader, empowering and inspiring others to deliver successful transitions and capability development

• 
  Establish and maintain governance arrangements for capability development, defining clear roles, responsibilities and accountabilities that align with organisation practice

• 
  Manage the requirements to add, change or retire services, making decisions on which requirements need a case officer appointed or further investigation

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  Manage the delivery and finances against the contracts for the provision of goods/services needed for transitions and capability development, monitoring compliance and managing variances

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  Prepare and deliver technical briefs, status reports and chairing meetings when required

• 
  Management of a diverse range of stakeholders, taking account of their levels of understanding, influence and interests

• 
  Manage the capacity and availability of resources and knowledge, to ensure a professional, expert and consistent approach is maintained, including engagement of commercial, technical and financial subject matter experts, to make effective and timely decisions

• 
  Ensure appropriate and timely management information (MI) is available to prepare and maintain schedules of activities and events, dashboards and ad-hoc reports, taking account of dependencies and resource requirements

• 
  Consolidation and active management of planning components (scope, schedule, resource requirements, budgets, risks, opportunities, issues and quality requirements)

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  Prepare, gain approval of, and update investment appraisals and business cases that justify work packages in terms of benefits, costs and risks.

If you have the following skills and experience, we would love to hear from you!

• Experience of capability or solution development and delivery, using project management approaches, tools and techniques, with the authority to act to resolve problems, including departing from established patterns where necessary.
• Experience of innovative problem solving in a complex technical environment, applying adaptive and creative thought.
• Define, source, tailor and analysing high quality Management Information (MI).
• Experience of setting up and managing a complex project or service delivery area, including its governance.
• Excellent communication and stakeholder management skills, with wide engagement at a range of levels, working collaboratively with internal and external partners on complex projects.

Desirable qualifications:

• Association of Project Management (APM) Project Management Qualification (PMQ) (or equivalent)
• ITIL practitioner
• SIAM Foundation

Dependent on the business need, there may be a requirement to travel to meetings within the UK (or potentially occasional overseas visits).

This job role is suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station which is based on business assessment of where the work is best done) and working from home as a personal choice. If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Working Together
• Delivering at Pace

We'll assess you against these technical skills during the selection process:

• Large / complex capability or solution development and delivery
• Service transition
• Collaborative working

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Family Friendly – Parental and Adoption Leave.
• A wide range of discounts – Defence Discount Service, Civil Service societies for Sports and Leisure, Healthcare, Insurance, Motoring, company discounts with Virgin, Vodafone, and Microsoft Office.
• 5 days per year Learning & Development
• In year rewards and ‘thank you’ schemes.
• Flexible working.
• Generous leave allocations.
• Please see Benefits Leaflet for more detail

Equality and Diversity

Our people are at the heart of everything we do at Defence Digital. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we’re proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please just let us know in your application or at any stage throughout the process if this is something you want to explore.

Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing.

Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group.

Defence Digital is currently going through a Transformation Programme which aims to ensure we have the right workforce, with the right skills, to deliver the MOD's Digital Strategy. As the programme progresses, Defence Digital staff may be required to undergo an assessment to understand and develop their upskilling needs to support the delivery of this strategy. This post may be impacted by Transformation.

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

ALLOWANCES

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Please note:

Expenses incurred for travel to interviews will not be reimbursed.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.”

Posts based in London will attract the relevant London weighting

Please place the wording below in the benefits box until further notice.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

Job contact :

Name :
Defence Digital Talent Acquisition Team
Email :
ukstratcomdd-hr-talentacqdel@mod.gov.uk

Recruitment team :

Email :
DBSCivPers-Resourcingteam3@mod.gov.uk