Job Description
TOCA SOCIALWant to play?TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! We are looking to build a team of hospitality focused individuals with a passion for taking care of people first.AT TOCA Social, Everybody Plays.Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll swiftly fall in love with our concept!We’re creating a whole new way to come together to eat, drink and play! Our games are unique and accessible, designed for people of all ages and abilities and our modern Americana world-class food and drinks menu has been designed by a top Michelin trained creative chef.Our modern venue offers our guests the best experience including:Eat, drink and play like never before in their own personal booth!Fun and interactive football-based games designed for all skillsets, even those who have never kicked a ball!17 personal playing booths, 3 stylish bars, selfie booths and multiple photo moments, plus an incredible decadent mouth-watering dessert room!We launched our first venue at The O2, Greenwich in 2021 and have confirmed our first international opening in Mexico 2024, along with our second UK based venue in Birmingham! We aim to have 30 venues within the UK in the next ten years, in parallel to overseas expansion (US, Mexico, Europe and beyond).ABOUT YOUWe are looking for a highly determined and adaptable individual who can showcase their vibrant personality and ownership skills, whilst working across departments to achieve an amazing teammate and guest experience.Specifically, we are looking for;Hands on, willing and able to fully support the teamPassionate about owning and helping teammates to deliver fantastic looking spaces and experiencesA ‘can do’ attitude and willingness to support all departments from deliveries, public spaces to bathrooms (and so on!)An eye for detail and proactive approach, with the ability to be reactive when necessaryTo have a presence on the venue floor and be visible for all guests and teammates, ready to step in whenever needed whilst always having a warm and friendly disposition about youAbility to work under pressure and at paceA true TOCA Social brand ambassadorSomeone who is ready to roll up their sleeves and get stuck in!THE ROLEWe are looking for a world class Steward to join the world’s first interactive football and dining venue, located in our venue at The O2 in London, North Greenwich (UK).The Steward will work closely with all teammates and the venue Leadership team to oversee the day to day operations and the entire teammate and guest experience. This role is crucial in ensuring the venue is always at its best and making sure all teammates are fully equipped to deliver world class experiences and will be the go-to person to enhance our operations.This Steward will be responsible for:Table maintenance and upkeep of all spaces, supporting the seamless operations and experiences for all teammates and guestsReceiving deliveries and working alongside O2 logistics to keep delivery areas and heart of house spaces organisedKeeping all public spaces and bathrooms looking their absolute best (this involves, but is not limited to, clearing, sweeping, mopping, vacuuming, dusting and sanitising)Having a floor presence in peak times to support FOH operations with tidying, organisation and general cleaningSpotting where support is needed at all times and being hands onSupporting with deep cleaning of spaces and upkeep of our football boxesProviding additional support to all teammates and departmentsRequirementsWHAT WE NEED FROM YOUWe can’t live without:Confident and outgoing teamplayer, a can-do attitudeA Teammate and Guest first attitudeA love of working in a fast pace environment and being part of a teamSomeone who is willing to go above and beyond to help othersAbility to work flexible hours (Fridays, Saturdays and Sundays are a must for us)What we would love you to have, but is not a dealbreaker:Experience in a hospitality or retail settingPrevious experience as public area attendant or cleanerBenefitsYOUR REWARDS.... BECAUSE YOU'RE WORTH ITCOMPETITIVE SALARY £11 PER HOURFREE TOCA GAMESHUGE F&B DISCOUNTSDAY OFF ON YOUR BIRTHDAYPAWTERNITY DAYENHANCED MATERNITY & PATERNITYSOCIALITE NIGHTSO2 DISCOUNTSLUNCH-N-LEARNSPLUS MUCH MORE!TOCA Social
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