Job Description
Opportunity to work in a high priority, incident management service roleFull-time permanent positionMelbourne or Brisbane locationSummaryJoin the Technical Operations Centre (TOC) team as we transition to the Integrated Service Operations Centre (ISOC). You will play an important role in supporting Airservices technology by co-ordinating with both internal and external service providers in delivery of our services, and managing and co-ordinating the response to planned and unplanned events as we move to an integrated Service Management environment.The OrganisationAirservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue fire fighting services at Australia's busiest airports.Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia's skies and keep it amongst the safest in the world.We connect people with their world safely - linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.The Role & The TeamAs a member of the Technical Operations Centre (TOC) team you will maintain a national focus on the status of enterprise technology health including our safety critical regulated services and contribute to the overall end-to-end availability and situational awareness of all technology services consumed by internal and external service consumers.Focusing on Service Support, you will maintain an emphasis on end-to-end service delivery for escalated issues, focusing on tactical triage, understanding and maintaining awareness of business impact.Operating with a service management and technically focused skillset, you will also carry out corrective and preventative maintenance activities on systems that form the National Airways System (NAS) used by Airservices and other agencies and respond to significant issues as they arise.You will be working in a 24 x 7, 365-day rostered environment primarily operating between 6am to 7pm Monday to Friday. However, due to the nature of TOC operations you may be required to be rostered outside of these hours.Please see the link below to view the full Position Description:The PersonThe successful applicant will have:ITIL Foundations V3 or V4 (highly desirable).A relevant degree or diploma from an Australian Tertiary Institution or demonstrated equivalent experience as per CASA part 171 minimum academic qualifications (desirable).Working knowledge of IT service principles and frameworks e.g., ITIL, SIAM, COBIT, processes, ITSM tools, and best practice methods.Intermediate level of analytical skills and understanding of complex interconnected system-of systems environments in delivering an overall service outcome.Demonstrated ability to use initiative and proactive approach when identifying and managing incidents and other issues.Understanding of Service Management practices, methodologies and service delivery in a complex multi-vendor environment.Demonstrated analytical and problem-solving skills that ensure that underlying problems are identified, and robust action plans are enacted.High level of written and verbal communication skills with the ability to interact and collaborate with senior business and technical representatives from various customers and providers.Ability to understand and clearly articulate business and operational impacts of technology issues into how they impact our service delivery in real-time.At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.Security ClearanceTo be eligible to apply, you must be an Australian Citizen or a Permanent resident as an ASIC is required for this role. Please refer to the successful applicants will be required to undertake as part of the recruitment process.Should you require any further information please contact Alicia O'Rourke - Senior Talent Acquisition Advisor via alicia.o'rourke@airservicesaustralia.comHow to ApplyTo apply for this position please lodge an application online before applications close 11:55pm (AEST) Friday 09 August 2024.#LI-AO1Advertised: 26 Jul 2024 12:00 AM E. Australia Standard TimeApplication close: 09 Aug 2024 11:55 PM E. Australia Standard TimeAirservices
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