Job Description
Customer Service: - Greet customers promptly and warmly upon entering the store. - Understand and cater to the unique needs of luxury clientele. - Offer personalized styling advice and product knowledge. - Build and maintain long-term relationships with clients, following up on past purchases and recommending new items. -Handle customer complaints and returns gracefully and professionally. - Ensure high levels of customer satisfaction through excellent sales service. Sales: - Drive sales by understanding current jewelry trends and what appeals to the store's target clientele. - Demonstrate in-depth knowledge of stones and jewelry and the store's product line, designers, and unique selling points. -Utilize effective selling techniques to maximize store's profitability. - Collaborate with team members to achieve individual and store sales targets. - Follow and achieve store’s sales goals on a monthly, quarterly and yearly basis. - Cross sell products (jewelry and fashion) Store Operations: - Ensure merchandise is appropriately safe and displayed and the store is wellmaintained. -Restock items as needed and maintain inventory accuracy. - Process purchases, returns, and exchanges using the store's point-of-sale system. - Participate in regular staff meetings and training sessions. - Comply with inventory control procedures . Suggest ways to improve sales. Merchandising: - Assist in visual merchandising, setting up displays, and organizing store layout. - Collaborate with management and other team members to maintain store aesthetics in line with brand standards. Personal Development: - Attend workshops, training, and jewelry events to stay updated with the latest trends and brands in luxury fashion. - Continually enhance product knowledge, sales techniques, and customer service skills. - Team up with co-workers to ensure proper customer service. - Build productive trust relationships with customers.RequirementsMinimum 2 years of experience in Luxury Retail Management Excellent English - verbal and written Personal Attributes - Strong interpersonal and communication skills. - Passion for fashion, trends, and luxury brands. - Professional appearance and demeanor. - Flexibility in working hours, including weekends and holidays. Competencies: - Customer-centric mindset. - Excellent sales and negotiation skills. - Strong organizational and multitasking abilities. - Attention to detail. - Ability to work in a team environmentEram Talent
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