Job Description
Client Service Representative (Medical Administration)Location: ProResp Toronto (North York)Full-time Permanent Role (37.5hrs/week: Monday - Friday 9:00am - 5:00pm)Salaried position: equivalent to $23-24/hr to startClient Service Representatives (CSR) at ProResp play an essential administrative role ensuring the success of community respiratory care. You will interact directly with our patients as you coordinate and schedule our services in the community. You will also be responsible for office administration, billing, account reconciliation, and inventory management. ProResp is at the forefront of technology in the ongoing real-time management of scheduling, patient files and referral processes utilizing both mobile and desktop CRM applications. We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe.What We Offer:Full time, reliable employment with consistent office hours3 weeks paid vacation to startComprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and morePaid sick days and annual wellness/floater dayAnnual incentive payment pro-gramCompany growth incentive programProviding a voice in employee surveys and open-door dialogueAnnual performance and salary reviewsChallenging careers that impact patient care and the opportunity to learn constantlyA positive, ethical and socially inclusive work environment that is supportive of professional developmentYour Responsibilities:Responsible for maintaining Health Care Professionals (HCP) schedules to ensure that client appointments are scheduled in accordance with Assisted Device Program (ADP) guidelines.Coordinate all client scheduling changes and ensure that HCP open timeslots are booked.Provide administrative support to HCP and management - preparation, collection and tracking of documents, managing patient files, scanning, etc.Back-up coverage support for Customer Service / Reception.Enthusiastic about providing high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands.First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information.Process referrals, orders, and triage priorities as appropriate.Resolve customer concerns with empathy and compassion while adhering to established procedures.Process client purchases and complete necessary invoicing, control accounts receivable.Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts.Role Requirements:3 + years’ experience with front line administrative support role with a focus on service scheduling.Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory managementEnglish communication skills, situational sensitivity with patients, families, and referral sourcesDemonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a teamMedical terminology experience/education preferred.Strong knowledge of geographical areas would be an asset.Assisted Device Program (ADP) and Home Oxygen Program (HOP) funding program knowledge is an asset.Education: High School required. Post-secondary education preferred.ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615.To learn more about our company please visit our website at .Powered by JazzHRProResp
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