Job Description
Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionWelcome to the adventure of a lifetime at the sensational Hotel Morris Sydney by Handwritten collection.Accor, a world-leading hospitality group is managing this beautiful boutique hotel and will be one of Australia’s first Handwritten Collection hotels. The new global portfolio of bespoke Handwritten Collection hotels is distinctively unique, design-led properties with strong local relevance. Each property is different and showcases the personality, warmth, and passions of the independent hoteliers who look after them.Hotel Morris | Pitt Street, HaymarketHoused in a striking Italian Renaissance building with palatial Art Deco sentiments; Morris has found new life as an evocative bar and boutique 82-room hotel. The hotel will feature a chic ground-floor wine bar focusing on Australian and Italian wines.Are you ready to take the reins as an Assistant Manager and be a vital part of our extraordinary journey? Our doors swung wide open in June 2023, and since then, the reviews for Bar Morris and our charming hotel have been nothing short of amazing!Picture this: you, as the Assistant Manager, leading the charge in our unique, boutique-style haven. You're not just a cog in the wheel; you're a luminary like our beloved Morris themselves.All About the RoleAs an Assistant Manager at Morris, you are in charge of the day to day operations of this beautiful boutique hotel inclusive of Front office and Food and Beverage.Reporting to the Guest Experience Manager, you will:Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby, Food & Beverage outlets and Housekeeping).In the event of any medical emergencies with overnight team to assist/cover Night Audit.Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping, Guest Relations, Food and Beverage to ensure exceptional guest service.Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed.Maintain complete knowledge of all room types, hotel matrix and facilitiesEnsure optimum staffing levels in all areas of the hotel (utilising associates on site as necessary).Address and resolve major complaints. Communicate problems to management and advice steps taken to resolve. Including responses to guest feedback survey’sManage any emergency situations, leading the staff, responding and conducting detailed Incident reports. All Duty Managers are Fire WardensMaintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.Conduct training in Security and Fire Evacuation procedures with assistance from Chief Engineer. Ensure security procedures are in place for the area. Ensure security checks are conducted during each shift.Conduct shift briefings and ensure effective shift hand-overs. Maintain Duty Manager’s log book and liaising with department heads on various issues and complaints.Manage and assist Guest experience manager with publishing rosters and submitting payrollManage and being accountable for controlling the Duty Manager float/Reception FloatQualificationsYou’re Morris’ FutureYour skills and experience: * Previous experience in a similar role is a mustCommitment to exceptional customer service.Possess a high standard of grooming and personal presentation.Excellent communication and interpersonal skills.Computer literate (Microsoft Office Suite, Opera).RSA & First Aid CertificateAttention to detail, flexible and reliable.Bring your experience to the tableBe you, Be Passionate & Have FunOffer thoughtful hospitality and service that feels warm, welcomingYour mission, is to masterfully navigate the day-to-day operations of our delightful property. Reporting to the guest experience manager, you'll find yourself in a tight-knit team where we all pitch in and support each other. Our motto? No job is never not my job. We're a family, and we believe in spreading joy and camaraderie while getting the job done. Because hey, work can be an absolute blast, right?Additional InformationHotel Morris is a 82 rooms hotel opened in June 2023.We have a small team with 'family' mentality where we help each other.Successful candidate for this role, can speak English and has a similar experience and passionate about making a guest smile and having a clean room and leading your own team on the weekend when our housekeeping manager is away or if she is on leave.You MUST be able to work flexible roster and weekends.Handwritten
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