Job Description
About Virgin Australia GroupHello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.The role:Reporting to the SME Sales Manager, the Client Success Manager will lead a high-performing team focused on driving airline revenue growth through strategic account management and market share expansion. You will play a crucial role in achieving Virgin Australia's revenue targets and strengthening customer relationships within existing accounts.Your responsibilities will include enhancing the team's capabilities by fostering a positive, collaborative work culture, leading strategic initiatives, guiding commercial decision-making, and implementing process improvement plans to maximise revenue and deliver exceptional client satisfaction.Develop and implement strategic plans tailored to both in-house and outsourced teams, ensuring alignment with overall sales objectives.Create strategic plans for collaborating with Travel Management Companies (TMCs) and integrate these into the comprehensive sales strategy for the SME segment.Develop and execute strategic account plans and roadmaps to drive client retention and expansionDevelop and maintain senior-level relationships with new and existing members, effectively addressing issues, crafting solutions, and implementing agreed-upon actions.Lead the resolution of customer complaints and represent Virgin Australia at client and industry events, enhancing the company's reputation and client satisfaction.Position the SME Account Management and outsourced team to exceed sales targets and drive significant growth in revenue and market share.What you need to be successful:Proven experience in managing both onsite and remote team members, ensuring seamless collaboration and productivity across different locations.Innovative thinker with the ability to develop creative solutions to complex business challenges.Strategic mindset, skilled in crafting and implementing long-term plans that drive business growth and enhance client satisfaction.Demonstrated ability to execute unique strategies that align with team and business goals and market trends.Expertise in designing and delivering tailored solutions that meet the specific needs of diverse clients and stakeholders.Track record of effectively managing resources and aligning them with strategic objectives to achieve optimal outcomes.Experience thriving in large organisations, navigating complex structures, and leveraging extensive resources to achieve strategic goals.Sound knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).We're committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the roadDiscounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwideCheaper hospitality, retail, technology, beauty and wellness servicesA comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial'Dress for Your Day' - enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.When everyone is included, everyone winsWe're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.Ready to apply?We're ready to hear from you. Apply now.Virgin Australia
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