Job Description
HG Turf Group is seeking a Tier II Chat Support Representative to join our Support team. As a Tier II Chat Support Representative, you will be responsible for assisting customers with complex technical issues through live chat.ResponsibilitiesProvide excellent customer service and technical support through live chat.Answer customer inquiries, troubleshoot technical issues, and provide solutions.Escalate complex issues to Tier III support when necessary.Assist Tier I representatives with challenging customer issues.Maintain accurate and detailed records of customer interactions and technical issues.Stay up-to-date with product knowledge and industry trends.Identify and report any recurring customer issues or trends to improve product and service quality.Collaborate with other team members to share knowledge and improve overall team performance.RequirementsPrevious experience in a customer support role, preferably in a technical or software-related field.Strong communication skills, both written and verbal.Ability to troubleshoot and problem-solve technical issues.Excellent customer service and interpersonal skills.Ability to work well under pressure and handle multiple chat sessions simultaneously.Attention to detail and accuracy in documenting customer interactions.Proficiency in computer systems, software applications, and live chat platforms.Ability to work independently and as part of a team.Flexibility to work in shifts, including evenings, weekends, and holidays.HG Turf Group
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