Job Description
The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a strong sense of motivation and professional demeanour in order to thrive in our firm. Once proficiency is shown consistently from the Customer Success Representative, the opportunity to develop into more of a leading role will be discussed with the Director of Customer Outreach.Essential Job Responsibilities:Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one anotherConsistently have contact between current customers and potential new leads in order to meet the membership requirements of the firmResearch and problem solve client issues by networking with other Customer Success Representatives who have seen success within the realm of the issue you are havingAttend additional training sessions and seminars provided by the firm to achieve a higher level of successBuild valuable relationships with clients to ensure the satisfaction of the clients brand linePreferred Qualifications:Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experienceMust have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skillsMust be able to work a full-time schedule for this particular roleDemonstrated consistency in achieving and exceeding goals a and strong customer orientationPowered by JazzHRUW Mississauga
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