Job Description
Job DescriptionAs a Process Manager (m/f), you will be responsible for managing and optimizing the IT service management processes within our organization. Your primary focus will be on ensuring the efficient and effective delivery of IT services through the management of service operation, service design, and service transition processes.Your main responsibility:Oversee and manage IT service management processes, ensuring they are efficient, effective, and aligned with industry best practices (e.g., ITIL V3/ITIL4)Monitor and analyze process performance, identifying areas for improvement and implementing changes to enhance service quality and reliabilityEnsure adherence to established processes, standards, and procedures across the organizationManage day-to-day IT service operations, ensuring timely and effective resolution of incidents, problems, and service requestsImplement and oversee service operation processes, including incident management, problem management, and change managementCollaborate with IT teams to ensure smooth operation and maintenance of IT infrastructure and middleware layersOversee the transition of new or changed IT services into the production environment, ensuring minimal disruption to business operationsManage service transition processes, including planning, coordination, and execution of service deploymentsConduct post-transition reviews to evaluate the effectiveness of the transition process and implement lessons learned.Conduct regular reviews and assessments of IT service management processes, identifying areas for optimization and implementing changesEnsure compliance with relevant IT service management frameworks, standards, and regulatory requirementsMaintain accurate and up-to-date documentation of processes, procedures, and performance metricsProvide regular reports and updates to senior leadership on process performance and improvement initiativesYour profile:Bachelor's degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., ITIL V3/ITIL4) are a plusProven experience (min 5 years) in managing IT service management processes, with a focus on service operation, service design, and service transitionStrong understanding of IT service management frameworks and best practices (e.g., ITIL V3, ITIL4)Experience in managing IT infrastructure and middleware layersExcellent communication, leadership, and stakeholder management skills, with the ability to influence and collaborate effectively at all levels of the organizationStrong analytical, problem-solving, and decision-making skills, with a strategic mindset and attention to detailFluency in English is requiredAdditional InformationARȠS?Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services.We are composed of 16 entities across 8 countries that are unified by the Arηs Group, with more than 2500 consultants.This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.Our Vision and ValuesOur vision is to be the most caring and reliable IT company on the market place for both clients and our people.Our values are: caring, agility, excellence, innovation, continual improvement, and reliability.Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.Our CultureWe work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.Our BrandThe ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.Don't hesitate! Join our teamWhat you'll get:An informal hierarchy and work environment:Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.An attractive salary package:With an attractive salary and benefits package - including advantageous fringe benefits - you'll be paid for what you love to do.A strong corporate culture:You'll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients - our values from the foundation of the way we work.Learning & development opportunities:We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.Exciting projects:You'll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.A rock solid company:With more than 250 customers, and 25% turnover growth in FY2022, you'll join a business with a sustainable and growth-oriented plan.But let's talk about it face to face!You have the qualities as listed above? Please, apply & send us your CV, which will be processed in full confidentiality.You don't have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.ARHS Group
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