Job Description
LPA is a multi-discipline firm focused on collaboration, inclusion, and an integrated design process that connects building performance and design excellence.We are seeking a highly organized and customer-focused Service Desk Manager to oversee our IT Service Desk operations at LPA Design Studios. As the Service Desk Manager, you will lead a critical function that supports our innovative approach to architectural design. You will play a pivotal role in ensuring seamless integration between technology and design, aligning our IT service operations with the creative and technical needs of our multidisciplinary teams.Service Desk Manager Responsibilities:Lead and manage a team of service desk technicians, providing direction, mentorship, and performance feedback.Foster a collaborative and inclusive team culture that supports LPA's commitment to innovation and sustainability.Oversee the delivery of high-quality IT support services, ensuring prompt resolution of technical issues and service requests.Maintain robust IT infrastructure to support the needs of technologists and designers, enhancing operational efficiency and minimizing downtime.Champion a user-centric approach to IT service delivery, understanding and addressing the unique technological and design requirements of our teams.Enhance user experience by proactively identifying opportunities for improvement and implementing effective solutions.Continuously optimize service desk processes and workflows to streamline operations and improve service delivery.Implement best practices and ITIL frameworks to enhance efficiency and effectiveness.Collaborate closely with technologists, designers, and stakeholders to align IT initiatives with business objectives and project requirements.Communicate effectively with internal teams and external vendors to ensure seamless coordination and resolution of technical issues.Monitor service desk performance metrics and analyze trends to identify areas for improvement.Prepare regular reports and presentations for management, demonstrating the impact of IT services on project outcomes.Service Desk Manager Requirements:Proven experience (5+ years) in a service desk management role, preferably in an architectural firm or a related industry.Strong leadership and management skills, with the ability to motivate and develop a high-performing team.In-depth knowledge of IT service management principles, practices, and tools.Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.Experience with IT infrastructure, networking, and security concepts.ITIL certification or familiarity with ITIL frameworks is advantageous.Problem-solving abilities and the capacity to prioritize tasks in a dynamic environment.Knowledge and Skills:Expert at ticket tracking and assignment.Proficient in Microsoft 365Admin Center.Proficient with Group Policy and Active Directory.Proficient with deployment and ticketingsoftware.Proficient with license management and assignment.Familiarity with programming languages for IT automation.Experience with Apple devices and Jamf is a plus.Experience in the architecture, engineering, and construction (AEC) sectors is a plus.LPA is an integrated design firm with offices in California and Texas. We specialize in creating innovative, sustainable environments that work better, do more with less, and improve people's lives. We provide a vibrant and rewarding work environment that values and fosters creativity, collaboration, critical thinking, community engagement, and ongoing career development and growth. LPA is also committed to diversity, wellness, and work-life balance. LPA offers competitive salaries and generous benefits, including health and dental insurance, retirement and financial, wellness, and other work/life plans.The salary range for this position is $80k to 110k per year and is eligible for an annual bonus. If you are hired at LPA, your base salary is based on factors such as geographic location, skills, education, experience, and/or project complexity. We believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.LPA
Apply
Go Back