Job Description
Job Description:Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's SaaS products. Responsibilities are defined by named SaaS accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracle's SaaS products and related implementation services and ensuring reference ability for continued profitable revenue streams over the long term.Career Level - M4Responsibilities:Lead and direct the activities of TAMs and/or SaaS Functional Systems Analysts, etc. and ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Develops short/medium and long term plans to successfully implement operational policies and achieve strategic objectives/results. Accountable for revenue and utilization related to named accounts, geography, product/solutions, or some combination thereof and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and resolved. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Operates as a key resource to the business unit's general management. Considered an industry expert by employees, peers, customers, and competitors.Recommended more than 15 years of professional Information Systems implementation experience in the package application space. Functional Knowledge of Oracle Solutions. Experience in managing and delivery of Oracle Functional services for SaaS via remote workforces. Prior experience in managing large delivery teams and with P&L responsibility for at least 3 years and/or demonstrated success as a Delivery Leader for at least 5 years. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations.About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.Which includes being a United States Affirmative Action EmployerOracle
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