Job Description
Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide.We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!We are now seeking applicants to join our Customer Experience Move Management team under the Allied Moving Services brand.This role offers a hybrid work set up post probation - 2 days office / 3 days work from home. During probation, more frequent attendance is expected at our Richlands location.Why work for Sirva?Being an international brand with a cross-regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships with Sirva.Diversity and inclusion are part of our service and therefore are part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.Sirva has invested in employee benefits across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.Do you want to learn more?The Move Management Consultant is responsible for coordinating the E2E process of the household goods product both domestically and internationally in an efficient and timely manner for our clients across the AUNZ region.A day in the life of a Move Management Consultant includes but not limited too:The successful execution of the moving services component of corporate relocations including ancillary servicesAction customer needs within the household goods policy counselingEnsuring database accuracy and communication of Information to clients, vendors, and colleaguesReconciling and authorising invoices & billing needs to guarantee up-to-date cost management for both client and business.Who are we looking for?The can-do attitude of the Allied brand will come naturally to our applicants who show a real enthusiasm to support our customers and a desire to deliver a stress-free moving experience. The following skill set will set you up for success;Previous Mobility, Moving Services, or similar industry experience is highly advantageousPrevious experience handling corporate clients and relationship management is desirable but not essentialPossess strong customer service and communication skills across multiple platformsBe a self-starter with initiative and have the drive to succeedBe highly organised with effective time management skills to manage multiple caseloads at a single time across a number of different clientsAble to work independently as well as in a team environmentCompetent in Microsoft Office suiteSIRVA
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