Job Description
Job Description:Scope of roleThe role is responsible for activities and processes associated with setting-up, executing and monitoring continuous localization release flow. It involves a deep understanding of tools and processes associated with localization and LQA specific workflows needed to continuously localize and release game content.How does this role receive direction/new goals/objectives on tasks and projects?The role is expected to receive operational guidance and goals from the Client's producers but largely operate autonomously on a day-to-day basis.Receives work assignments from the Client's Producers and prioritizes in collaboration with other members of localization discipline and test team.Design and implement quality processes that will ensure there aren't any roadblocks due to quality concerns before releasing content to players.Monitoring of the LOC Quality health and providing updates to relevant Client and KW stakeholders on itDegree of responsibilitiesThere won't be direct people or team management responsibilitiesTrain and support Client and Keywords teamsDutiesCreation of documents on processes and procedures (10%)Supports Client Loc Producers with the creation of documentation relevant to release-specific processes to enable LQA operationsMay support Client Loc Producers with crafting localization release processes and run books for R&D productsMakes sure to update and maintain an up-to-date library of documents related to localization release processes for a given productTriage and resolution of issues (65%)Monitor the localization health of release at all times and act as a first responder to any problemsMaintain a holistic view of release quality and continuously prioritize the various emergent issues that ariseActively drive the resolution of bugs and problems by using dedicated tools or communicating with the right teams and stakeholdersAct as an escalation point for emergent issues during releaseManage risks and resolve issues that affect release scope, schedule, and qualityTracking and reporting (10%)Tracks and reports on critical LOC quality KPIsResponsible for tracking and critical analysis of relevant LOC quality KPIs (general KPI trends, LOC bug metrics,)Provides regular visibility to both regional and central stakeholders on product health of localizationSends out regular reports to provide status updates and highlight risksPlanning and forecasting (5%)Active involvement in planning Localization QA during project set-upActive contributor to test planning process, providing feedback and coordinating on the vendor side.Acts in an advisory capacity on current workload and bandwidth for the testing operationParticipates in global activities by contributing content and subject matter expertise (in form of trainings, RFCs or other means)Participates in recruitment and onboarding of new testing team membersAdvises on performanceRequirements:KnowledgeFluent in commanding English. Other languages a plus.Proven experience with bug management software (DevTrack, Jira, BugZilla, TestRail).Proven experience with test management software (DevTest, Hansoft, Jira, PractiTest).Proven experience in testing AAA GAS either on a vendor or studio side.Proven experience in managing localization testers on the floor or remotely to accomplish product quality milestones.Experience with game localization CMS and string management software.Skills/AbilitiesCan think, speak and act with strategic focus while maintaining close control of operational processes.Can effectively communicate across cultural, distance, and language barriers.Strives under pressure, solution-oriented with ability to identify gaps and propose effective plan of action.Effectively navigates ambiguous situations and able to prioritize when not all the information is available.Diplomatic communicator, can be trusted to represent the Client effectively with external partners.Understands regional, partner and DEV perspectives, as a result able to make effective decisions depending on situation.Keywords Studios
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