Job Description
Office Working full time in a small village close to Great Witley, WorcestershireTemp-perm opportunity.Salary: £11.44 per hour with weekly payWorking Hours: 41.5 hours a week - Monday-Friday with alternating weekend work days/times to will be discussed at interview stage.Candidate will need to drive due to location of the officesAre you looking for a new and exciting opportunity as a Contact Centre Coordinator? Look no further! As a Contact Centre Coordinator, you will be the first point of contact for clients accessing the service, handling calls from service users, family members, and healthcare professionals. You will ensure that service users' queries are handled in accordance with their support plan. If you have the desire and passion to provide excellent customer service, this may be the role for you!Contact Centre Coordinator - Duties & Responsibilities:Respond promptly to incoming calls, updating care records as necessary to ensure the welfare of service usersEfficiently mobilise responder/emergency services when appropriateConduct scheduled outbound service user calls as required to ensure their well-beingProvide care, support, and coordination in accordance with co-produced plans, reassuring usersBuild rapport and establish relationships with service users, gaining an understanding of their needs to ensure they are well-informed and engagedPrioritise alerts and notifications, providing proactive and reactive support and following appropriate escalation pathwaysDistribute relevant clinical information for timely equipment and service deliveryReport equipment repairs and requirements to the relevant Service CentreContact Centre Coordinator - Skills and Requirements:Previous experience in a telephone-based customer service/contact centre roleExcellent communication skills and telephone mannerAbility to quickly adapt to service user/customer needs and communicate in a caring and respectful mannerStrong organisational skills and experience with detailed process and record keepingProficient in Microsoft Office and previous experience with in-house systems.If you are available immediately and happy to start on a temporary contract, call Maisy on 0156269090 to get further information, or email maisyContact Centre CoordinatorStourport-on-Severn Posted about 17 hours agoShare this jobSign up for job alertsIf you are a human, ignore this fieldCreate alertYou agree to ourLatest JobsWorcesterPermanent£31000 - £37500 per annumBewdleyTemporary£11.54 - £12.98 per hourBewdleyTemporary£11.54 - £12.98 per hourStourport-on-SevernTemporaryUp to £11.44 per hourWorcesterContract£17370 - £18614 per annum + TTOProudly accredited byFollow UsContact Us+441562 69090hello@hewett-recruitment.co.uk1 Bridge Street, Kidderminster, DY10 1BN+441905 613413hello@hewett-recruitment.co.ukGround Floor, 24 Foregate Street, Worcester, WR1 1DN© Copyright 2024 Hewett Recruitment. All Rights ReservedLouise Hewett Recruitment Limited. England. Company No. 01504560. 1 Bridge Street, Kidderminster, Worcestershire DY10 1BNHewett Recruitment
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