Job Description
Company DescriptionContract: Permanent 37.5 hours per weekSalary: £25200Location: Roebuck Lane, Smethwick, B66 1BYDays of Work: 5 out of 7 to include weekendsHours of Work: 8am - 6:30pmJoin us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your careerDPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!DPD is a Valuable 500 company and a Disability Confident EmployerJob DescriptionOur Customer Service Manager is looking for an excellent Account Specialist to join their new highly skilled and customer centric Diamond team.As an Account Specialist your primary responsibilities will be to proactively highlight and resolve any issues for our Elite customers and to undertake hotspot reporting to recognise trends.Key Tasks/Areas of ResponsibilityWorking closely with accounts to work on ways to improve customer satisfactionCommunicating issues, such as service delays and network issues through daily morning alertsSupport accounts onsite during peak times (if required)Being a ‘plan B’ point of contact to resolve escalated complaints from Diamond and named accounts.Responding promptly and efficiently to account queriesLiaising with account contacts and DPD CRM teamProvide one-to-one tailored customer services to your named accountsProvide a ‘nursery desk’ service to at risk accounts.Support with CSM complaints.QualificationsAbout YouTo be successful in this role you must be able to evidence proven and demonstrable customer service experience ideally gained within a busy and pressurised environment.Your naturally confident communication and excellent relationship building skills will be fully utilised in this role as will your ability to produce high quality work and manage your time effectively to meet our customers demands. We will also expect you to;High levels of self-motivation with a willingness to go the “extra mile” to exceed customer expectations.Strong problem resolution skillsWork effectively as part of a teamHave strong organisational skillsDemonstrate the core DPD Values of – Flexibility, Accountability, Respect, Honesty, Caring and Passion.You must be able to work 5 shifts from 7 and this will include some weekendsA driver’s licence would be preferred but is not essential.Additional InformationAbout our benefits:We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…Holiday tradingEnhanced maternity and paternity packageFree life assurance of 4 x salary on joining the pension schemeFree onsite car parking for all employeesHealth Kiosks visiting every locationVitality at WorkDiscounted shopping from 100’s of retailers including up to 5% off supermarket shoppingMilestone Days off to celebrate with your family and friendsFree eye tests and support with the cost of glassesJoining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.DPD
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