Job Description
About The RoleSMT GB is seeking a highly motivated and experienced Service Delivery Manager to join our team. As the Service Delivery Manager, you will be responsible for overseeing the delivery of our services to our customers. You will work closely with internal teams, as well as external partners, to ensure that our services are delivered efficiently and meet the customer's expectations.What you will be doing:Manage the end-to-end delivery of services to our customers, ensuring timely and high-quality service deliveryCollaborate with internal teams to ensure that resources are allocated effectively to meet customer demandsDevelop and maintain strong relationships with key customers, acting as the main point of contactIdentify areas for service improvement and work towards implementing appropriate solutionsMonitor and report on service delivery performance metrics and KPIsEnsure compliance with relevant service delivery standards and processesManage escalations and resolve any issues or conflicts that may ariseStay up-to-date with industry trends and best practices in service delivery managementRequirementsKnowledge, Skills, And ExperienceProven experience in service delivery management or a related fieldStrong leadership and management skillsExcellent communication and interpersonal skillsAbility to build and maintain strong customer relationshipsExperience in managing multiple stakeholders and prioritizing deliverablesKnowledge of service delivery methodologies and best practicesAbility to analyze data and generate insights for service improvementStrong problem-solving and decision-making abilitiesRelevant bachelor's degree or equivalent experienceDesirableRelevant certifications in service delivery managementExperience in the construction or heavy equipment industryBenefitsWhat We Offer YouIn addition to a competitive salary, you will have access to the following benefits:5% Employer Pension contributionSalary Sacrifice Car Scheme with company contribution25 days annual leave + Bank HolidaysCycle to Work SchemeLife Assurance 4 x annual salaryYulife – Wellbeing App offering discounts and vouchersFinancial/Physical/Mental Health Counselling and Coaching sessionsFree Will writing serviceEAP, which includes 24/7 Doctor accessHealthshield – Cashplan for all employeesFamily Friendly policiesCompany eventsSMT GB
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