Job Description
OVERVIEWPerforms a variety of accounting and housing related tasks for the Permanent Supportive Housing program. Works with individuals seeking housing assistance by finding and maintaining permanent housing. Work is performed under general supervision and is guided by agency policies and procedures, public accounting principles and practices and state and federal tax laws and regulations, HUD laws and regulations.DUTIES AND RESPONSIBILITIESConduct initial, annual, and any additional unit inspections to meet HUD standards.Prepare and mail client letters for annual and re-inspection of units.Drafts and implements forms and notices to maintain program compliance.Assists tenants with applying for reasonable accomodations at the time of application and/or during tenancy if needed.Conducts housing assessments and assists individuals with rental subsidies, housing applications, lease negotiations, and lease requirements.Proactively locate affordable housing opportunities and resources in the community, and conduct outreach and marketing to landlords and property owners.Available after hours for landlord emergencies and concerns.Support current and prospective tenants with locating and touring available housing.Support current tenants with finding other housing if facing eviction or choosing to move.Collects and manages income verification from tenants in order to adjust rent payments.Establish and maintain ongoing relationships with landlords and property managers.Acts as liaison between individuals and landlords to assist with concerns related to maintenance, safety, housing quality concerns, and rent payment, etc., that could otherwise lead to the loss of housing; assists with conflict resolution with neighbors; understands rights of the tenant and legal responsibilitiesRequests, collects, and maintains documentation from appropriate sources.Documents individual's related activity, progress, contacts, and changes in service.Support case managers with taking individuals to appointments, food pantries, or other duties, as needed.Manages monthly rent and utility invoices, and submits for payment.Complete and submit purchase orders for application fees, rent, utilities, tenant and office expenses.Compiles and enters data into DBHDS PSH database per DBHDS standards, prepares related reports, and maintains records.Tracks repayment of tenant rent loans and implement repayment agreements.Provides transportation for individuals as needed.Assists clients with move-in and utility service start-up.Assists in the development of annual budgets.Prepares reports, schedules and spreadsheets for audits.Prepare and maintain housing files to ensure program compliance.Attend treatment team meetings related to lease violations, rent payments and loan repayments.Implements PSH program utilizing a Housing First Approach and in accordance with program manual and DBHDS requirements.Attend relevant meetings and trainings to stay informed on current policies and regulations. Share relevant information with the PSH team.Ensure client health and safety during home inspections.Complete program intake paperwork prior upon move in.Does related work as assigned.KNOWLEDGE, SKILLS, AND ABILITIESThorough knowledge of Housing First philosophy and strategies; thorough knowledge of MS Office, to include Word and Excel; considerable knowledge of the operation of the agency's programs; ability to operate computer; to establish and maintain effective working relationships with staff of the agency; ability to communicate effectively orally and in writing and prepare and present concise reports; effective negotiating skills; ability to work with diverse populations and persons experiencing housing crisis; ability to operate a vehicle; ability to establish and set appropriate limits with individuals served to help them gain skills and confidence.TYPICAL EDUCATION, TRAINING AND WORK EXPERIENCEAssociate's degree, or equivalent, and at least three years of experience in housing rental assistance, property management, real estate, or related field preferred. Experience in completing HAP contracts and leases. Knowledge of Tenant and Landlord Acts for Virignia and Fair Housing laws. Experience in completing rent calulations. Training and experience in Reasonable Accomodations. Experience in working with individuals with a serious mental illness, facing homelessness, and/or residing in housing programs preferred.LICENSURE AND CERTIFICATIONSCompletion of HQS Certification. Valid Virginia Driver's LicenseENVIRONMENTAL AND PHYSICAL EXPOSUREWork involves considerable exposure to disagreeable environmental conditions such as the requirements to interact with clients having unsanitary behaviors, poor hygiene, contagious illness and/or are potentially violent in unsafe or unsanitary residences or other locations; drive a vehicle, and/or transport clients in inclement, if not severe weather; occasionally physically assist and/or lift clients in the course of care.RELATIONSHIPSRelationships require excellent communication and interpersonal skills, tact and the use of specialized techniques to elicit information from and convey information to individuals; represent the agency, program and individual to clinical professionals or other service providers, governmental organizations, and regulatory agencies, law enforcement and judicial authorities, or other community stakeholders concerning individual treatment, care coordination, and programming.Rappahannock Area Community Services Board
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