Job Description
AmeXio is a global digital transformation partner for corporate clients and government institutions. We help businesses with their digital growth in the areas of Customer Experience, Enterprise Content, Customer Communication, and Structured Content Management. At AmeXio, we believe that work should be more than just a job— it should be an adventure! We're a company that thrives on teamwork, innovation, and most importantly, having fun while we do it. If you're looking for a place where you can grow and be inspired, you've come to the right place!As an ITSM Specialist at AmeXio you will work directly with one of the largest banks in Luxembourg, where you will be part of a dedicated team of 9 persons.Your role will focus on drafting, documenting, and improving ITSM processes while implementing best practices.Responsibilities:Drafting and Documenting Processes: Design, write, and document ITSM processes to ensure clarity, compliance with best practices, and alignment with organizational needs.CMDB Management: Implement, maintain, and optimize the Configuration Management Database (CMDB) to ensure accurate visibility of configuration items and their relationships.Change Management: Oversee and coordinate change requests to ensure that changes are evaluated, approved, and implemented in a controlled manner.Release Management: Plan and manage the deployment of new software and system versions, minimizing their impact on operations.Identify opportunities for process improvement and propose solutions to elevate service management standards.Collaborate with technical teams and stakeholders to implement best practices and optimize services.Manage the lifecycle of incidents and service requests, ensuring effective communication with users and support teams.Produce reports on service performance, incidents, changes, and deployments to support strategic decision-making.QualificationsMinimum Bachelor Degree in Computer Science, Information Systems Management, or a related field.Significant experience in IT service management with expertise in CMDB, change management, and release management.Proficiency with Omnitracker is required.Knowledge of ServiceNow (SNOW) is a strong advantage.Proven experience in drafting, documenting, and improving ITSM processes.ITIL certification is highly desired.Strong problem-solving and project management skills.Excellent written and verbal communication skills in English and French.Ability to work independently and as part of a team in a dynamic environment.Soft SkillsExcellent interpersonal skills: Able to effectively communicate and engage with individuals at all levels.Proactive and solution-oriented: Demonstrates open-mindedness and the ability to anticipate challenges and devise solutions.Why Join Us?Join a Fun and Dynamic Team: Enjoy great moments of sharing and collaboration!Bring Your Ideas: You'll find a receptive audience for your suggestions and innovations.Work-Life Balance: We value work-life balance and work as much as possible according to a hybrid model.Annual Team-Building Weekend: Once a year, join us for a team-building weekend with colleagues, either at a sunny European destination or on the ski slopes in France.ICTJob
Apply
Go Back