Job Description
In response to our clients' continued growth and the ever-expanding need for access to telecommunication and internet devices. We are looking for a Customer Support Representative to serve the Manhattan area. The main objective of the Customer Support Representative is to speak with local customers and present telecommunication and internet options that exceed their needs. Our goal is to provide each eligible person with the security and opportunities that phone and internet service bring.The right person for this position is a forward-thinking, self-manageable leader hungry for an opportunity to make a difference in their community and grow simultaneously with a dynamic, always-learning team. Together, our communication and technology solutions impact the everyday lives of people in our surrounding communities.Customer Support Representative Responsibilities:Provide onsite superior customer support to internal and external customersQualify customers to determine eligibility and availability for specified productsUse a POS system to verify customer identity and move forward with the enrollment processComplete the enrollment process and maintain the confidentiality of all private customer informationAdhere to all company standards and policies relating to enrollment qualifications, customer support expectations, and our brand representationEngage and act in all areas pertaining to the growth of the program and its objectives and drive resolutions to specified issuesPrepare weekly, monthly, and daily reports to track progress toward program goals.Customer Support Representative Qualifications:One year of customer service, customer support, or sales is highly preferredProven history of exceeding goals in a fast-paced, high-energy environmentExcellent communicator with a high level of emotional intelligence and a naturally caring demeanorPossess a drive to succeed with a get it done attitude and solution-oriented mindsetReliable work ethic with the ability to function autonomously or in a team-oriented dynamicTechnologically savvy and experienced working with CRM software#LI-OnsitePowered by JazzHRLiberty Management
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