Job Description
DESCRIPTIONAmazon's seller marketplace is home to more than two million small businesses, individual sellers and household names who reach tens of millions of potential customers. These customers can choose from more than 120 million products and this vast choice is only possible because of the many entrepreneurial, third-party businesses who offer their products on the platform. Today more than 50% of worldwide purchases from Amazon's sites are made from third party sellers.EU 3P Expansion is looking for a talented and highly motivated EasyShip Operations Specialist to join our team in preferably in Luxembourg or in Poland to be part of our mission to improve the Consumer and Selling Partner experience across our emerging Amazon stores in EU. This role offers a unique opportunity to be part of a Day-1 organization, and provides a dynamic, innovative and fast-paced environment to constantly build your skillset and address new challenges.Key job responsibilitiesAs a Operations Specialist, you will be leading the success of newly launching EasyShip program in Poland. Specifically, you will be responsible for:Monitor operations performance and work with other teams (EU MFN, Customer Service, Seller Support, Product) to address performance issues and ensure metrics are within goals.Build mechanisms to solve seller reported issuesMonitor and drive seller impacting operational tickets to resolutionGather and analyze seller contacts and seller feedback to build scalable improvements with Product teamProjects:● Develop models to assess problems, solutions and impact on business● Understand a business problem, the available data and identify what statistical techniques can be applied for the solutionReporting:● Partner with operations/business teams to consult, develop and implement KPIs, automated reporting/process solutions and data infrastructure improvements● Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into actionsBASIC QUALIFICATIONS● Bachelor's degree or equivalent, and 1-2 years experience in operations work (like e-commerce, retail technology, SaaS) or equivalent● Ability to follow up and solve issues, while managing third party stakeholders.● Ability to act with bias, see gaps in the process and improvePREFERRED QUALIFICATIONS● Knowledge of logistics program operations within e-commerce● Experience in managing cases raised by third party sellers and carriers● Experience in analysing and report metricsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon
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