Job Description
Dawson International Truck Centres is looking for a Sales Account Manager who will provide first class customer service through a creative and innovative approach and will be responsible for meeting sales, profit, and customer satisfaction benchmarks.In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Sales Account Manager, reporting to the Manager of Sales and Marketing. The successful candidate will assess trucks for purchase, repossession and trade-in opportunities and recommend purchase price and terms to the Regional New Sales Manager based on your assessment. Your base location will be Kelowna, B.C. and may require some travel throughout our great province. In addition to the fixed salary outlined, this role is eligible for uncapped commissions.WHAT SUCCESS LOOKS LIKEProvide exceptional customer service to any customer who enters the dealership, showroom, or sales lotMaintain up-to-date knowledge of commercial truck business terminology and changes in product, technology, incoming inventory, features, accessories, etc.Actively prospect and generate potential customers to establish, build and maintain a profitable businessMatch customers with appropriate vehicles by asking questions, utilizing sales techniques, and active listeningPrepare complete sales orders and process paperwork according to dealership policiesDetermine the value of trucks presented for purchase, trade-in, and repossession by analyzing blue book guides, market conditions, current auction results and current inventory movementFollow up with customers post-delivery to ensure that all customer expectations are metDeliver vehicles to customers and ensure the customer understands the vehicle’s operating features, warranty, and paperwork by using walk-around presentation techniquesIntegrate customers with the dealership’s service department by introducing them to key personnel and emphasizing the quality and efficiency of the service, repairs, and maintenance the department providesAssist with the used vehicle inspection processPeriodically review operating procedures to determine opportunities for improvement in planning and time utilizationWHAT YOU BRINGExceptional interpersonal and customer service skills sales or industry experience, formal sales training an assetExcellent sales skills, preferably with experience in medium and heavy-duty truck salesComfortable making sales calls (by phone, face to face and webinar)Experience completing accurate estimates and quotesValid Driver’s license(class 3 preferred with air, or willing to get)Must be able to lift up to 50lbsMust be able to climb in and out of commercial transport vehiclesInterest in new technology especially electric vehiclesBENEFITSLooking to be a key member of a well-established family-owned company? Our core values include: People First, Integrity, Respect and Excellence and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.The Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.Apply now to start the conversation!We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interviewCompensation range reflects base salary, commissions are additional.Dawson Group
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