Job Description
Front Desk Adminiatrator - Atlanta, GAFront Desk Scheduling Administrator in Sandy Springs, GA, $45K-$50K, depending on experience, plus benefits and perks. Hours 8:30 AM - 5:00 PMPrimarily responsible for performing routine clerical work related to scheduling appointments for clinic patients in accordance with established standards and procedures. Work also includes providing coverage for incoming calls and other front desk functions in a busy office environment while maintaining a high standard of customer service.The company has excellent tenure. Some people have been there for 22 years.RESPONSIBILITIES:Phone volume is high, all calls are answered with a live personExcellent organizational, communication, and customer service skillsExcellent attention to detailHigh School Diploma or GED Equivalent2 yrs experience as a receptionist in a physician's office2 yrs experience using a billing management software systemExperience handling multiple tasks in a fast-paced environmentMore about the roleHigh patient contactWe answer every phone callOur patients are here every day - we need an extroverted type of personYou must be a multi-taskerWe are Patient-centric - very high contact - need a very friendly person who can multi-taskneed someone who can improvise when needed.when it gets really busy, we need someone who can make their way through itpatients are there daily 6-8 hours - (4 to 12 weeks of treatment)treat patients with kindness and empathywe are helping them get financial assistance and Cobra paymentsWe walk them through the processThis is a very busy positionwe have 3 front desk people - (every 3 days we cross-train in the business office)we like to teach people on how their job affects people down the lineScheduling, FMLA, Getting people free drugs, working with the TPA, we work with executives at hospitalsREQUIREMENTS:Schedule patient appointmentsMust be very good at multitaskingAnswers, screens, and directs telephone traffic in a timely, professional mannerGreets all incoming patients, caregivers, and other guestsEnsures waiting room environment is clean and comfortable for guestsMonitors patient wait times in the waiting roomNotifies Clinical Manager of patients' arriving without a scheduled appointmentAssists patient/caregiver with registration forms as neededCollects co-pays, if applicable2-3 Years ExperienceExcellent benefits - vacation - 2 weeks vacation, six sick days, 401k eligible after six months, profit sharing, medical insurance - United Healthcare, HSA, Low/Medium deductibles, the company pays 85% of healthcare. $25k life insurance, 7 holidays, birthday off, a personal day. We are open every day of the year. we have weekend staff and you can volunteer to work on a holiday. you get overtime to work on a holiday and still get the free day off instead.There is a bonus program. The bonus is figured through a formula. if you meet the monthly goal, you get a bonus paid monthly. Front Desk is $250 and that is an incentive to collect co-pays.The bonus program extends to everyone.This position is perfect for someone who has graduated from college and looking to get started in healthcare or someone who has experience and they are good with people, detail oriented and can multi-task. We want people who want to stay long-term.Powered by JazzHRNorthPoint Search Group
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