Job Description
“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.PurposeThe role of Support Manager requires a tenacious, highly organised, motivating and innovative individual, able to work in a fast paced target driven environment to support people with multiple barriers to move into sustainable employment.Our Support Managers are highly self-motivated individuals who manage a complex caseload of participants to empower them in to sustained employment. With a positive can do attitude they are adept at brokering and sustaining exceptional relationships through reverse marketing with a myriad of employers and community organisations and stakeholders selling the benefit of work, whilst always putting the participant at the heart of every opportunity they create.Working on a payment by results contract it is essential Support Managers are able to work in a fast paced targeted driven environment, where prioritisation of own workload and exceptional time management skills are demonstrated daily to ensure effective caseload management, working to deadlines and achieving both KPI and target expectations in a peripatetic setting in the communities they work.This role is perfect for individuals with proven experience of working in a sales based or high target driven environment, whilst being people focused and who get real reward in empowering and creating positive change in our participants lives. Personality, positivity, strong communication and organisational skills are key.Essential:You will have:Minimum of 5 GSCEs (A to C) or equivalent qualificationsStrong track record of successfully working to targets and KPIsExperience of working with external stakeholders in providing exceptional customer progression routes, working with employers or local authorities or health services or voluntary sector organisationsAn understanding of, and positive attitude towards: mental and physical health; community and social inclusion; and a strengths and assets based approach to engaging participantsDownload the Job Description for full details.Location:You will be based within Coventry.Employee BenefitsAs an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday2 days paid volunteering leave each yearAn enhanced pension scheme after 6 monthsLife Assurance at 3 times your annual salary rateAccess to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmesOpportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network), MANaging NetworkHealth and Wellbeing initiatives including internal support, employee assistance programme and health cash planOpportunity to request flexible working from day oneOur StrategyTo find out more about Shaw Trusts aims in our 2030 Strategic Directive available here:Join a diverse and inclusive organisationShaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.In addition;We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.If you have accessibility requirements and/or would like further information about the role, please contact:Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.ShawIND1Shaw Trust
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