Job Description
Company DescriptionLumotive's revolutionary programmable optical semiconductors enhance perception, boost computing power, and ensure robust high-speed communication across various markets.The award-winning, highly patented Light Control Metasurface (LCM™) chip is the first commercially available software-defined photonic beamforming solid-state technology addressing critical gaps in multiple industries, from 3D sensing to AI computing.Our LCM™ chip has already secured multiple design wins in our initial market, positioning it at the forefront of the 3D sensing evolution. By merging lidar and ToF camera technologies, it caters to a wide range of markets, including consumer electronics, robotics, industrial, and automotive sectors.Lumotive was named Fast Company’s Next Big Thing in Tech and won two CES Innovation Awards. Headquartered in Redmond, WA, with offices in San Jose, CA, and Vancouver, Canada, Lumotive is backed by notable investors, including Gates Frontier, MetaVC Partners, Quan Funds, Samsung Ventures, and Uniquest.For more information, find us on the web at or on Twitter at @LumotiveLidar.Job DescriptionPosition Overview:We are seeking a highly skilled and motivated Director of Applications to lead and grow our technical support and applications team. This individual will play a critical role in ensuring our customers receive exceptional support and service throughout their adoption cycle – from early evaluation to custom design to product deployment. The ideal candidate will possess a strong technical background, excellent communication skills, and proven experience in customer-facing roles within the tech industry. This is a unique opportunity for someone who is passionate about customer satisfaction, strategic planning, and technical innovation.Key Responsibilities:Leadership and Team ManagementLead, mentor, and develop a high-performing customer support team.Establish and manage team goals, performance metrics, and professional development plans.Foster a positive and collaborative team culture.Strategic Planning and ExecutionDevelop and implement customer support strategies and initiatives aligned with company objectives.Drive alignment with customer objectives and schedules with all internal and external stakeholders to ensure timely completion of all deliverables and successfully achieving long-term goals.Collaborate with cross-functional teams (Engineering, Sales, Product Management) to ensure seamless customer support and meet internal revenue targets.Technical Expertise and Problem SolvingGain a deep understanding of Lumotive's LCM and LCM-based lidar technology platforms.Provide high-level technical support and guidance to the team and customers.Troubleshoot complex technical issues and work closely with engineering teams to resolve them.Customer Interaction and Relationship ManagementServe as the primary point of contact for key customers and manage high-priority support cases.Develop and maintain strong, long-lasting customer relationships.Gather and analyze customer feedback to drive continuous improvement.Process Improvement and DocumentationDevelop and maintain support documentation, FAQs, and knowledge base articles.Implement and optimize support tools and systems to enhance efficiency and effectiveness.Monitor and report on support team performance and customer satisfaction metrics.QualificationsBachelor's or Master's degree in Electrical Engineering, Computer Science, or a related field.5+ years of experience in a customer support role, with at least 2 years in a leadership or manager positionExperience with support tools and systems (e.g., CRM, ticketing systems) is a plus.Strong technical background with experience in LIDAR technology, semiconductor technology, or closely related fields.Proven track record of managing and growing customer applications support team in an engineering or highly technical environment.Exceptional communication skills, both written and verbal.Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.Additional InformationAdditional informationBase salary range is $130,000 to $150,000(CAD) + Performance based Quarterly Bonus + Equity depending on experience.BenefitsHealth InsuranceDentalVision14 Paid HolidaysCompany paid BenefitsLife InsuranceLong Term DisabilityShort Term DisabilityLumotive is an equal opportunity employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other legally protected status.All your information will be kept confidential.Lumotive
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