Job Description
Customer EngineerDescription -HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.Responsibilities:Interact with Customer to ensure Customer satisfaction following established procedures.Perform installations, reinstallations, maintenance, and repairs on Customer equipment.Configure system hardware, software and network components.Deliver standard services.Provide advanced product support for volume products.Provide break-fix reactive support and installation for low-end/mid- end and high-end products .Education and Experience Required:Minimum Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with less than 1 year relevant working experience.Knowledge and Skills:Relevant product/company knowledge.Basic and complex troubleshooting skills.Basic analytical and communications skills.Proficient in professional oral, written and telephone communication skills.Fundamental presentation skills.Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement.Ability to build and maintain ongoing relationships with customers, peers and support partners.Ability to effectively interact and communicate with people at all levels.Perform reporting and administrative functions. Manage time effectively.Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.Why HP Australia?Australian Market Leader across PC & PrintA wide and varied product portfolio to marketRecognised globally as an Employer of Choice and certified as a Great Place to Work 2023Cultivates and encourages a diverse and inclusive culture with multiple Business Impact GroupsGold Level, Skilled Workplace Accreditation from Mental Health First Aid AustraliaMarket Leading Mentoring ProgramRecognised and one of the world’s most sustainable companiesWellness ProgramsFlexible work environmentSupportive team cultureAlso encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.Thanks for taking the time to review our available position, if you think it is a match for your experience and interests please apply today – we are eager to learn more about you!#LI-POSTJob - ServicesSchedule - Full timeShift - No shift premium (Australia)Travel - Not SpecifiedRelocation - NoEqual Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s or your EEO rights as an applicant under the law, please click here:HP
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