Job Description
Where you see the need, take the lead! Exceptional people, providing extraordinary support to people who are homeless or at risk of homelessness.$99,683 + super + not for profit salary packaging benefitsPermanent Full Time ContractLocation: Brisbane QLD 4000Rewarding work – every day you know you’re making a real differenceLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more and .Your Opportunity(formally Roma House) offers clients with complex needs immediate accommodation and intensive case management to create opportunities that end the cycle of homelessness. The service operates 24 hours per day, seven days per week with capacity to accommodate between 20 to 40 male clients over 18yrs with medium to high needs in a supportive housing setting.As the Team Leader you will be responsible for leading a team of 12-14 Case Worker who provide this vital and intensive support people who are homeless or at risk of becoming homeless, working to secure long-term stable accommodationThis role provides supervision, guidance and support to the team in intake, assessment and day to day service delivery. You will maintain your own case management workload and provide case management support to the people accessing the service, the auditing of case notes as well as ongoing reporting functions for the services.Your Key ResponsibilitiesRespond to referrals of clients to the service from internal and external support services and conduct over the phone and formal face to face assessments for suitability for support.Undertake assessments and intakes for clients, including all necessary paperwork and application forms.Provide expert advice to internal stakeholders on a range of complex and sensitive issues and assist others in the resolution of conflict.Assist staff with the day-to-day running of the service by providing supervision and program support in line with program outcomes.Provide intensive ongoing person-centred case management in line with MA’s National Case Management Approach and review progression against case plan.Contribute to staff performance discussions when required including setting priorities and outcomes, planning and organising work and monitoring workflows.Conduct, co-ordinate or initiate group case management sessions for clientsAssist in addressing complex cases or emergenciesRequirements for SuccessWith a significant background in Homelessness, Community and/or Human Services sectors, you will be confident in your values-based leadership and case management and assessment processes. Other requirements include:Relevant university degree with relevant experience or other appropriate qualifications or experience acceptable to Mission Australia to perform the role.Demonstrated experience and sound understanding of working with vulnerable people and the issues impacting them such as AOD, FDV, Homelessness and Mental Health issues.Exceptional experience leading teams, developing a positive team culture and effective people management.A positive and person-centred approach with a strong guiding belief about everyone’s capacity to grow within and beyond their current circumstances.Ability to manage a range of tasks including those which fall outside of case management to ensure others provide the support required for clients accessing the service.Work as part of a multidisciplinary teamFull driver licence with no restrictions.Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Our CultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email or visit our for additional contact details.Find out more about a .Your BenefitsTo ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:Make a meaningful difference to the lives of Australians in needNot-for-profit salary packaging, reducing your tax (details via) * Free external, confidential counselling and access to. * Volunteering opportunitiesExtra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.How To ApplyTo be considered for this opportunity, click ‘apply’ and send your application today!As a committed employer, we will respond to your application.Applications for this role are shortlisted as received and we are interviewing through the advertising period.This is a rare opportunity. Apply quickly to be considered for this exciting and diverse role.Mission Australia
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