Job Description
Voyago is hiring an Operations Supervisor to oversee our On-Demand Transit service in the Niagara Region.Your RoleReporting directly to the Operations Manager, the Supervisor is responsible for overseeing the daily operations of all Transportation-related operations in assigned areas.Primarily focusing on internal logistics and coordinating operations between other support team membersThis individual will work closely with Human Resources and Maintenance to support operations while managing the individuals within the operation.Help fuel and maintain the cleanliness of all vehiclesDirects the activities of staff, ensuring that drivers are meeting the standards set out in various Transportation contracts and ensuring business activities continue to be managed during staff vacation/sick leavesMonitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required, providing annual performance review input and resolving problemsCoordinate with Health & Safety to arrange trainingKPI’s as directed, reviews with drivers and reports back to Operations ManagerAvailable on-call for divisional emergencies which may include holidays and weekendsMaintains work schedules and ensure coverage is provided at all timesFunctions as key contact to support teams such as maintenance, human resources and health and safetyCover runs when requiredOversees the completion of monthly ghosting and deficiency reportsMaintains paperwork and timesheets and oversees all elements of the processEnsures timely and accurate entering of payrollServe as a contact to staff and assist in all forms of employee engagement and regular meetingsAssist and co-ordinate driver on boarding and orientation processes for new hiresMonitor employees license upgrades if necessary from start to finishRequirementsYour profileYou are safety focusedYou are a safe driver with a clean driving recordYou have a minimum valid full G Ontario Drivers licenseYou can obtain a clean criminal record search with vulnerable sector screeningYou have a sound knowledge of the Greater Niagara Region including St Catharine's, Welland and surrounding area.You have the ability to work independentlyYou possess solid communication skillsYou have post-secondary education or equivalentYou have a minimum 2 years experience in a similar roleYou have knowledge of Word, Excel, PowerPoint and Outlook applicationsYou have excellent, strong proven customer service experienceYour transportation experience will be an asset *especially in an On-Demand service environmentYour LocationBy joining the Voyago Transit team in the Niagara Region, you’ll find:Employee and Family Assistance ProgramEmployee Referral BonusGreat company cultureAward WinningGrowth oriented companySubsidiary of Global Transportation Provider (Transdev)Employee recognitionBenefitsThe PerksWe offer free licence upgradeWe support the development, work-life balance and well-being of our employeesWe build a supportive corporate culture that encourages diversity and enables our people to flourish.We enable our employees to have a positive social impact by deploying sustainable mobility solutions.We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staffWe are an Award Winning companyAs a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation providerWe focus on innovation and sustainable environmental initiativesWe offer our employees opportunities to build their own experience within a local, global Group.Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.We thank all applicants however only those under consideration will be contactedVoyago
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