Job Description
Do you thrive on exploring new frontiers, working alongside both external and internal stakeholders to develop bold and inventive solutions for patients within the dynamic field of hematology/oncology? If this resonates with you, the Systems Solutions Manager role may offer an exhilarating opportunity!Job PurposeAt GSK, we are setting new standards for customer experience within the pharmaceutical industry. GSK is fully dedicated to assisting cancer care institutions in providing exceptional support to their patients, aiming to enhance their ability to care for those under their supervision. Our objective is to establish ourselves as a trusted and esteemed partner, demonstrating our commitment to fostering trust and cooperation within the hematology community.In your role as Systems Solutions Manager, you will oversee the collaboration and engagement with key accounts/institutions and stakeholders in the field of hematology/oncology to drive innovative business solutions that enhance patient access to GSK medicines. This will involve identifying obstacles that hinder effective product utilization within specific institutions and formulating and implementing strategic plans to overcome these challenges.Key ResponsibilitiesDiscover & PartnerServe as the primary field-based point of contact for a portfolio of cancer care sites, facilitating successful GSK product integration and utilization.Build strategic, collaborative external business relationships with targeted institutional key stakeholders; engage and partner to develop patient-focused solutions to access new GSK hematology oncology treatments within hospital and/or patient support program (PSP).Investigate, uncover and map current patient models of care for assigned institutions: site-specific and/or provincial treatment pathway processes, policies, protocols and workflows for hematology/oncology medicines, institutional key influencers/decision makers, systems/software integration and considerations for optimal PSP implementation.Identify clinical, economic and operational gaps and barriers and lead the development and implementation of innovative solutions to optimize patient access and outcomes.ImplementInfluence and shape decisions within institutions that support operational integration of new treatments and optimal care pathway placement aligned to approved label.Ensure launch success by optimizing the patient journey and building solutions that are at the intersection of patient journey pain points, brand priorities and health systems barriers.Demonstrate leadership in gathering and sharing timely insights from external healthcare community that inform and shape cross-functional activities.OptimizeEvaluate PSP customer experience for each assigned institution and communicates performance on both quarterly and on an “as needed” basis. Identifies regional trends and contributes insights to PSP Lead/Commercial team.Understand each institution and support them during transitional periods (e.g. obtention of drug public coverage)Conduct an in-depth analysis to uncover care gaps, local barriers and key customer needs to drive strategic objectives for the institutions.Enhance operational excellence and innovation to optimize care path for patients receiving treatment, identifying process optimizations and insights as PSP evolves.Minimum QualificationsWe are looking for professionals with these required skills to achieve our goals:University degree, health sciences or business administration preferable.Strong background in pharmaceutical industry, life sciences or medical/nursing.5+ years of experience in oncology and strategic account management working with high influence key stakeholders in hospital/institutional setting.Proven ability to build external relationships quickly and credibly and influence key decision makers.Strong business acumen and sense of urgency.Collaborative mindset.Strength in navigating the unknown – confidence to seek, uncover and understand current state within assigned institutions; creativity and drive to forge an optimal path to desired state.Self-motivated, accountable, passionate, committed, invested in the business.Strength in challenging both self and the status quo.Excellent communication, customer engagement skills and presentation skills.Project management experience, including superior organization and planning skills.Solutions-oriented, with the ability to offer creative options for problem solving.Demonstrate the highest levels of governance and comply with GSK policies and procedures, applicable healthcare laws and regulations.Ability to travel within assigned region 60-80%, including overnight travel.A valid driver’s license and safe driving record.Preferred QualificationsThe following characteristics would be an asset:Advanced degree.Thorough understanding of hematology markets and disease landscapes.Established business relationships with HCPs and other stakeholders within hematology/oncology.Experience working in markets with complex reimbursement and treatment pathways.Product launch experience in a new therapeutic area (TA).Why Us?GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.GSK is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals to apply to our career opportunities. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at canada-recruitment@gsk.com. Please do not send resumes to this e-mail and instead apply through the online application process of this posting.Important notice to Employment businesses/ AgenciesGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.#LI-GSKWhy GSK?Uniting science, technology and talent to get ahead of disease together.GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.GSK is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals to apply to our career opportunities. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at . Please do not send resumes to this e-mail and instead apply through the online application process of this posting.Important notice to Employment businesses/ AgenciesGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.GlaxoSmithKline
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