Job Description
OverviewAre you a resourceful and self-motivated administrative individual with the power to initiate plans and independently follow through to completion? We’re looking for an experienced Administrative Coordinator to assist and support our Director, Case Management Services at WorkSafeBC in our Richmond head office.The case management services department is responsible for safe, timely, and sustainable recovery and return-to-work planning for workers with primary physical injuries and any compensable consequences such as mental health or chronic pain. They also adjudicate continuing health care entitlements for injured workers following the conclusion of wage-loss benefits. In this role, you’ll use a high level of discretion and tact in handling confidential and sensitive management information related to WorkSafeBC’s operations and regulations. If you have administrative experience supporting Director level operations, exceptional interpersonal ability, proficiency in Microsoft applications, and effective organizational skills and can execute a high level of professionalism and confidentiality, this role is for you!How you’ll make a difference: You’ll assist the Case Management Services department in providing compassionate, supportive service to people injured at work.Where you’ll workAt WorkSafeBC, we offer a model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.In this role, you’ll work primarily from our Richmond office a minimum of three times per week and have some flexibility to work from your home in B.C. Please note the on-site requirement may change based on operational needs.What you'll doSupport the Director and senior leadership team by performing administrative responsibilities, including maintaining calendars; managing appointments, meetings, conferences and team events; and booking meeting roomsSupport the management team on any daily responsibilities as requiredRecord, organize, and prepare complex and confidential reportsCompose written responses, memos, minutes, presentations, reports, and communications from both verbal and printed sourcesBuild and maintain a SharePoint team site and documents on the local area networkCoordinate travel arrangements and assist in tracking expenses and vacation schedules for the management teamManage equipment and accesses for employees and assist with onboarding new hiresReceive, screen, and refer incoming calls from internal and external sourcesAnswer routine inquiries about departmental activitiesProvide supervisory and/or oversight to other administrative employees in the departmentBuild and maintain cooperative working relationships with a variety of individualsIs this a good fit for you?We’re looking for someone who can:Display a high degree of diplomacy, integrity and professionalism when handling confidential files and informationOrganize and coordinate agendas for meetings and eventsSynthesize information to summarize main pointsCommunicate clearly and concisely, both verbally and in writing, to a variety of groups and individualsBe adaptive, take initiative as appropriate, and has a forward-thinking mindsetMeet deadlines in a high-volume, multi-tasking, client-focused environment with a strong attention to detailInteract with key WorkSafeBC personnel and external sources while exercising discretion in providing information in the absence of the DirectorUse discretion, handle confidential and sensitive information, and resolve conflictsIdentify opportunities to improve systems and processesRecommend solutions and refer issues as appropriateOccasionally travel throughout the province for divisional meetings and/or eventsYour background and experienceCompletion of grade 12 and some post-secondary education in business administration is preferredA minimum of three years of related work experience in an administrative role supporting senior management and/or Director level operationsStrong working knowledge of SharePoint and Microsoft Office products including Word, Excel, PowerPoint, Outlook, and TeamsExperience in project management is an assetA valid BC drivers’ license is an assetWe’ll consider equivalent combinations of education and experience.Important to knowBefore we can finalize any offer of employment, you must:Consent to a criminal record checkConfirm you’re legally entitled to work in CanadaWorkSafeBC’s COVID-19 Employee Mandatory Vaccine Policy is suspended effective January 9, 2023; however, we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.Who we areAt WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.What’s it like to work at WorkSafeBC?It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.Learn more: Discover .Our benefitsAs a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:4 weeks of vacationExtensive health care and dental benefitsSick leaveLearn more: Find out .Salary: $63,879 - $77,613/annuallyWant to apply?Applications are welcomed immediately and must be received no later than 4:30 p.m. PST on the closing date.Please note that we will be starting assessments prior to the closing date.We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email when you submit your application.WorkSafeBC
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