Job Description
Company DescriptionWho We AreWith every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.Job DescriptionWhat You’ll Do:Reporting to the Manager, GL&DC Administrative Services, you’ll be responsible for providing administrative support to the GL&DC department. This includes electronically processing all incoming correspondence to the department, payment of vendor invoices and Early Intervention invoices to members. Also responsible for setting up new claims in Fineos, inputting direct deposit banking information for members and preparing files for legal Statement of Claim handling.The core parts of your role will be to:Processes and distributes daily incoming correspondence out to the department through the Fineos program while adhering to service level agreements. This includes reviewing, sorting, scanning and ingesting documents into the applicable claim subfolderScans all documents by using our physical scanning machine or the online scanner as appropriate. Ensures efficient operation of the physical scanner which includes regular cleaning and maintenance. Notifies the IT Services desk when scanner is down.Monitoring and handling daily the teams shared email inbox. This includes responding to inquiries from member, service providers, union representatives, school board representatives and internal stakeholders. Documenting the Fineos file with all incoming emails and setting appropriate tasks.Sets up new Notice of Prolonged Absence (NPA) documents as well as Long Term Disability (LTD) claims on Fineos after verifying coverage and investigating if previous claims existed.Initiates payment of all Vendor invoices and Early Intervention invoices payable to members. Verifies the accuracy and eligibility of vendor and member LTD/EI/Rehab payments by reviewing the invoice tracker. Asking for approval on invoices that are above the administration authority levels.Accuracy while inputting members personal banking information while setting up direct deposit banking information.Managing workload volume on the claim management system, monitoring task turnaround times and due dates across the admin team.Responds to inquiries from internal staff by handling or by directing to the appropriate team.Coordinates retrieval, verification and shredding of documents which includes boxing and categorizing all incoming mail for easy reference. Purging these documents regularly which includes moving heavy boxes and identifying items to be shred.Responsible for training peers when onboarding new staff. This includes job shadow training and being available to answer questions.Maintains relations with current and previous insurance carriers by providing copies of claim files that are entering litigation or arbitration.Books accommodations for members’ independent medical exams, as requested.Maintains and updates the territory assignment report as changes are required.Maintains supplies inventory and printing of LTD claims kits. This includes checking stock to determine inventory levels, anticipating needed supplies, placing orders for supplies, verifying receipt of supplies, and distributing orders upon receipt.Keeps information confidential to protect operations.Performs other duties within competence, as assigned.QualificationsLet’s Talk About You:This is the unique blend of skills and experience we would love to see in an ideal candidate:Minimum of one years’ post-secondary training in executive office administration, medical office administration or a related field.A minimum of 1 year experience in office administration or a related field.A strong attention to detail and respect to member privacy.Ability to work independently and in a team environment.Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.Strong analytical skills and the ability to investigate issues in order to determine where mail should belong.Superior time-management, project-management and organizational skills to manage competing priorities.Advanced knowledge of Microsoft Office Suite applications, adobe acrobat and related imaging softwareThe ability to communicate in French is considered an asset.We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.Additional InformationSome of the Perks We Offer:We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:Rewarding salary and bonuses that truly value your dedicationIndustry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first dayDefined benefit pension plan for a financially confident retirement100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)Access to a wealth of learning resources, including LinkedIn Learning for professional developmentFlexible work-from-home and hybrid optionsUnlock your potential with opportunities for advancementLet’s work together! If you are interested in this opportunity, please apply online.OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.#LI-HybridOTIP
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