Job Description
SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.As a Renewal Specialist, you will join a new function at SafetyCulture, with a primary objective to drive on-time renewals and maximise renewal revenue. You will sit within our Customer Success team, but also work directly with customers and internal stakeholders such as Sales and Finance, to ensure successful execution of renewals. You will be responsible for managing a high volume of renewals across our entire customer base.How you will spend your time:Develop and execute negotiation strategies for high quantity of customers of various sizes and segments, to maximise contract value while protecting and improving customer trustManage all aspects of the renewal process efficiently, including processing renewal transactions, customer communication and overseeing contract executionCollaborate with Customer Success and Sales teams to identify and maximise opportunities for account growth and expansionMaintain and update a rolling forecast of your territory and communicate any renewal risk or uplift to internal resources to in order to develop strategies with your Sales colleaguesContribute to the newly established renewals function, by providing feedback, piloting new processes, and developing playbooks for successfully executing renewalsIdentify customer requirements, uncover roadblocks, escalate pain-points, and demonstrate strong account management and commercial capabilities to drive renewal to on-time resolutionAchieve financial and strategic goals for minimising attrition while growing account wallet share over timeFollow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and ForecastingAbout you:1+ year experience with contract negotiation (renewals, account management or customer success experience), ideally within the software or SaaS industryExceptional organisational skills, emphasising data accuracy and meticulous attention to detailCustomer-centric mindset, adept at engaging with customers and effectively addressing their concernsA proactive approach to identifying and flagging upcoming renewals and potential issues before they ariseStrong communication skills to articulate renewal options clearly and collaborate effectively with Sales and SuccessAbility to handle customer inquiries, concerns, and pushback with professionalism and tactProficiency with CRM systems, ensuring the maintenance of accurate and up-to-date informationExcellent written and verbal communication skillsMore than a job!Equity with high growth potential, and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture officeAccess to professional and personal training and development opportunitiesHackathons, Workshops, Lunch & LearnsWe encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologiesOffice Benefits:In-house Culinary Crew serving up daily breakfast, lunch and snacksBarista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beveragesWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team events, including the annual Shiplt global offsiteOn-site gym, table tennis, board games, books library, and pet-friendly officesWe're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.You can find out more about life at SafetyCulture via , , and .To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.SafetyCulture
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