Job Description
Company DescriptionLocated in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.What is in it for you:Wonderful company culture - our colleagues are at the heart of all that we doFood & Beverage discount of 50% in our restaurantsEmployee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Full rate of pay of $23.86/hourJob DescriptionReporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:Provide outstanding service to our internal and external guestsAssist with tour check-ins and greet the tour guide and groups when requiredGenerate reports for other departments in the hotelKey member of crisis & emergency teamRegister and checkout hotel guestsAct as an ambassador of Fairmont Château LaurierGreet, check in and settle guest accounts while ensuring all service standards are followedAssist Leadership in performing daily dutiesAvailable evenings, weekends and holidaysAvailable to work overnight shift, when requiredFollow all safety policiesOther duties as assignedQualificationsFluent in both official languages (English and French) is a requirementPrevious Front Desk Agent experience in a similar environmentExcellent verbal and written skillsMust have the ability to handle cash effectively and accuratelyComputer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferableActive listener, self-starterAble to make decisions and take initiativeAbility to type 40 words per minutePositive and pleasant attitudeAble to work aloneStrong team playerDetail orientedMust be able to work in a very busy environmentAdditional InformationPhysical Aspects of Position (included but not limited to):Standing during entire shiftFairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESSFairmont
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