Job Description
Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Job DescriptionProvide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness.Compensation: $72,000 - $75,000 per annumEssential Job Functions:Begin Day by inspecting all showrooms, out of order and vacant clean roomPrepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basisObtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignmentsInspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanlinessInspects and update all vacant clean inspected rooms in the computer as soon as they become availableEnsure that guest room is maintained in perfect condition by performing Written Room Inspections dailyEnsure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followedStrategize Room Attendants to clean priority, rush rooms first and VIP guests as neededCheck all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pmUpon guest departure re-check room for any forgotten itemMaintain database of guest preferencesReport all room discrepancies with front desk daily before the end of shift.Report Engineering deficiencies daily to Housekeeping Office CoordinatorEncounters all guests and employees in a professional, service-oriented mannerReport and handle all guest requests, complaints and service related issuesMake recommendations to improve service and ensure more efficient operationImplement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dustingPerform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and memberMaintaining a good professional relationship with all contacts both inside and outside of the hotelEstablish and maintain effective communication process with the entire hotel departmentsInform Housekeeping Management of any absence from duty, reasons and or request additional days offAssist with disciplinary action when necessaryAssist with interviews and new hiring processMaintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standardsComply with all hotel and departmental standards, policies and proceduresPerform other related duties as requested by supervisorAdhere to Fairmont Grooming Standards at all timesComply with all hotel and departmental standards, policies and proceduresObserve health and safety guidelines at all timesWear safety equipment and/or protection if requiredQualificationsKnowledge, Skills and Ability:Knowledge of hotel PMS System, Microsoft Office computer applications, office equipmentAbility to perform assigned duties with attention to detail, speed and accuracyExcellent written and oral communication skillsMust possess outstanding guest service skillsMust be guest-oriented, enthusiastic with a vibrant personalityMust have “hands on” approachMust maintain composure at all times and work objectivity in stressful, high-pressure situationsAbility to approach all encounters with guests and employees in a professional mannerAbility to answer all general inquiries in the Hotel and F & B outletMust be a good listener and be able to follow instructionsMust be able to utilize all available resources to meet guest needsMust be a good team playerEducation - Experience:Excellent English, verbal and written communication skillsMinimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environmentDegree in Hospitality Management a plusPrior experience in Union Environment highly preferredPhysical requirements:Frequently standing and walking around the propertyCarrying or lifting items up to 50 lbsPushing or pulling items weighing app. 200 lbsFrequently bending, kneeling, stretching and/ or reachingAble to perform tasks higher than floor levelAdditional InformationAll your information will be kept confidential according to EEO guidelines.Accor
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