Job Description
Position: IT Service and Infrastructure SpecialistRCS: LWhat makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.Start YOUR career with DHL today…DHL Express currently has an opening for a IT Service and Infrastructure Specialist in our Brampton, ONlocation.How will you contribute to the success of DHL?The IT Services Infrastructure Specialist is responsible for the provisioning, installation, configuration and support of Office Desktop PCs, RF scanner equipment, laptops, printers and all related technology used in DHL Office Brampton including hardware and applications used by the various functions on location and applicable server support for the warehouse and office systems.Soft skills:Ability to work in a team environment to coordinate information and complete group tasks.Proven customer service and / or interpersonal skills.Proven problem solving / decision making skills.Proven ability to manage multiple tasks.Demonstrated organizational and planning skills.Proven ability to work under pressureIT skills:Proficient in Windows/linux serversFamiliar with RFzebra scanners and label printer troubleshooting and supportAble to createIT documentationIT Asset Management and CMDBITNetworking troubleshooting ProficiencyIT Automation skills – Batch scriptingAble to troubleshootmobile devicesFamiliar with software and hardware securityFamiliar with ITS cloud and internal rulesFamiliar with SharePoint and cloud servicesWorking knowledge of Windows10/11/365Familiar withGSN Ticketing System and ITIL Processes (Incident & Problem Management)Other Requirements:Once a week, working from the TZE/Toronto officeOccasional travel across CanadaProvides second-tier technical support to internal and external customers; installs, configures, troubleshoots,monitors, and maintains customers’ desktop software and hardware; supports mobile workforce.Consults with customers on all aspects of end-user computing and desktop-based systems software; resolves more complex, less defined issues.Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system.Maintains passwords, data integrity, and system security for the desktop environment. Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors.Conducts site surveys and implements moves, adds/changes, and modifications to existing equipment through work-request system.Evaluates,maintains, modifies (e.g., creates macros, templates), and documents desktop application packages; participates in the testing and evaluation of new desktop packages, implements prototypes, and consults with customers on selection of software applications.Supports SATS auto-sort software and materials handling equipment applications.Performs security procedures including implementing log-in requests; evaluates new products and technologies todetermine impact on existing system configurations.Mayprovide functional guidance, advice, and/or training / support to end-usersDo you have what it takes?BS/BA or related degree/diploma in related discipline4+ years of experience in IT or related field.Proficient communication in English - both verbal and written.Able to occasionally work extra hours, sometimes outside of normal working hours.Able to occasionally travel to other DHL locations around Canada.Strong understanding of Microsoft products - computer skills.Ability to work in a team environment to coordinate information and complete group tasks.Proven customer service and / or interpersonal skills.Proven problem solving / decision making skills.Proven ability to manage multiple tasks.Demonstrated organizational and planning skills.Proven ability to work under pressure.Thank you for your application. Those selected for an interview will be contacted.All applicants are required to pass interviews and a criminal background check in order to qualify for the position.We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.DHL
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