Job Description
Head of Internal OperationsAbout Baringa:We set out to build the world's most trusted consulting firm - creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector.You'll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick - slotting seamlessly into their teams and being proudly geeky about solving their challenges.As a Certified B Corporation®, we've proven that we've built social and environmental good into every bit of what we do.We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made.Our Baringa Enablement are looking for an experienced Head of Internal Operations to join the team.Our internal functions are known as the Baringa Enablement team (BE), and our purpose is to enable Baringa to thrive and succeed. We do this through the work of our teams People, Marketing, Finance, Technology, Cyber, Legal, Risk, Business Services and Sustainability and in our global locations - UK, Germany, Switzerland, US, Australia and Singapore.Baringa prides itself on a high degree of partnership and collaboration between Consulting and Baringa Enablement teams. Baringa Enablement is seen as an integral part of the business. For our consultants who spend a lot of time working away from home and in different countries, we represent an important degree of expertise, constancy, and support.In APAC, Baringa is growing fast and maturing from a small, intimate business with high degrees of entrepreneurialism and individual independence, specialising in the energy markets sector, to a larger, multi-sector business which needs more consistency and infrastructure - but not too much. We don't want to lose our pioneering, start-up-style adaptability and flexibility, but at the same time, we want to operate with more consistency and predictability.Baringa Enablement is at the heart of navigating this change and it's a demanding challenge. We don't always have the best systems and processes in place - so we need people who want to create them and can work with a bit of chaos along the way. We especially like people who are comfortable with change, ambiguity and being very hands-on while at the same time ensuring we are delivering to significant strategic goals.What you will be doingIn Baringa we set and deliver strategy in terms of People, Client and Commercial, and this role will provide leadership across all dimensions with and for the consulting business and BE. The Head of Internal Services will be an essential member of the APAC team, working closely with our Consulting Partners to support them in setting and executing strategy, providing essential leadership for our local BE team, and being an essential link back to global leadership roles in the UK.Our local team includes Marketing, Legal, HR, Recruitment, Technology, Cyber Security, as well as Consulting and Business Services. The group has grown considerably in the last couple of years, and we have succeeded in attracting great talent. The Head of Internal Services will be joining a highly performing team, who successfully collaborate with the local consulting teams and UK-based BE leadership.We currently have three locations across APAC with BE represented in all of them - Sydney, Melbourne and Singapore. The Head of Internal Services will be based in Sydney and required to travel to our APAC locations to lead and build our growing team. This is a fast-growing part of the Baringa business, and this role will be an essential enabler to our growth.The role focuses on 2 key objectives:Strategic PartneringOur local Partner team are highly ambitious for the growth of their business - in specific markets as well as at the regional level. They are looking for the Head of Internal Services to partner with and support them as they shape and deliver their strategies. This will include providing high quality support for leadership meetings, developing shared collateral, maintaining a central view of progress against agreed priorities, developing and sharing management information and insights and leadership communications.Additionally, this role will be central to shaping what our future BE capabilities need to look like to support the growing business by looking ahead, pre-empting and laying the foundations for future growth in anticipation of what's coming.Finally, in supporting such an innovative and fast-growing business, there will inevitably be a good dose of issue resolution, firefighting and fast pivoting to meet business needs - but in Baringa, it's the unexpected that keeps us on our toes and excited…BE LeadershipYou'll provide an essential interface between the local team and leadership roles in the UK to help everyone bridge the time and distance between our locations as we strive to deliver excellent services and capabilities to our business colleagues.It will be important for you to provide structure and leadership across the multi-functional, multi-geography BE team to improve local processes, drive consistency and deliver a high level of service across all BE functions in conjunction with broader UK BE teams.You will need to partner with individual BE team members in the region to help ensure business priorities and expectations are understood and being met - while also driving for alignment and harmony with centrally expressed priorities and needs.Cultivate a high performing BE team and provide pastoral support to the local BE members in a matrix management structure, providing regular visibility of needs or performance issues to UK line managers and Global BE Leadership Team.Support the annual planning process through which BE support levels are determined for the year ahead by providing in-depth insight and understanding gained from day-to-day business interactions and specific planning discussions with local leadership.Finally, in any great service-oriented organisation, we know things are going brilliantly when most of what we do is invisible and just works - this role will be central in ensuring we achieve both.Your skills and experienceExperience in management consulting or the professional services sector - ideally in a business management or chief of staff capacity.Able to think strategically and creatively to deliver a clear strategy and vision, as well as refining existing programmes, to deliver against key business objectives.A natural communicator and collaborator, with strong people and stakeholder management skills, with a predisposition to 'join the dots'.Excellent management, communication and stakeholder engagement skills, and demonstrable collaboration with multiple business areas and stakeholders.Experience with and an ability to understand and learn a broad range of functional specialisms; HR, Marketing, Operations, Legal, Finance and IT.Experience of leading a multi-geographical team of cross-functional individuals and a passion for operating in cross cultural environments.Resilient and committed individual, able to operate in a fast paced and challenging environment.What a career at Baringa will give youPutting People First.Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.Flexible Working: We know that the 'ideal' work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We've introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company's success.Diversity and Inclusion.We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.An award-winning workplace.You can be a part of our 'Great Place to Work' - with our commitment to women and well-being in the workplace for all. to see some of our recent awards and how we've achieved this.Using business as a force for good.At Baringa we believe that everyone creates a lasting impact when you put people - customers, employees, investors, suppliers, and society - first. Our B Corp™ certification shows that we've met and held ourselves accountable to high standards of social and environmental performance and transparency. Our award-winning people-first philosophy makes us distinctive - Be Kind. Be Curious. Be Great at Work.We're proud of our recent exploration of kindness and its role in business in our first-ever brand campaign: . You can see some additional recent impact work by .Join usAll applications will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further .Baringa
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