Job Description
Description :Being a part of Brokerlink means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!We are looking for a Billing Advisor to join BrokerLink and work out of our office in Quispamsis or Saint John, NB on a Permanent FT Basis.As part of our employee promise, here are some of the many perks of working with us:Flexible health and dental insurance benefits packagePersonal Spending amount to invest in your healthy lifestyle.RRSP - Registered Retirement Savings Plan with Company matching.ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect‘Dress for your day’, dress according to your daily scheduleCompetitive compensation package with bonus aspectEmployee discount program, including Apple, Bell, Rogers and more!Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2023What the Role Entails:Provide excellent inbound and/or outbound customer service to clients in a fast-paced environment to help resolve any policy billing concerns and/or issues and follow up to ensure resolution.Manage all client account billing questions and concerns including NSF, billing notices, and working on billing processes within company portals.Contacting and building relationships with 3rd party partners, ex carrier companies, to resolve billing issues where appropriate.Working within a phone queue to resolve client inquiries.Managing difficult client interactions, being resilient and adjusting responses appropriately for the situation.Other duties as assigned.The Successful candidate will have:*If you feel you have the equivalent skills, please apply*High School Diploma and/or Post-Secondary Education1 or more years experience in Customer ServiceExcellent customer service skills and adept in conflict resolution.Excellent verbal and communication skillsStrong attention to detail and a high level of accuracyAble to work in a fast-paced environment, under pressure and deadlines.Excellent organizational and time management skills; multi-tasking.We thank all applicants for their interest, but only those selected for an interview will be contacted.BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.Discover more about BrokerLink! Visit our new dedicated Webpage -At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!BrokerLink
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