Job Description
Utilise your leadership and development expertise to provide support and advice to the Courts Civil and Criminal Law branchOngoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 4: $92,332 - $104,762 plus superannuation.About Us:Enforcement and Support Services (ESS) is a business unit within Fines and Enforcement Services, Department of Justice and Community Safety's Courts, Civil and Criminal Law group. ESS is responsible for managing the end-to-end infringement system in Victoria.ESS is responsible for the collection and enforcement of fines in Victoria and the administration of a range of social justice initiatives such as the Work and Development Permit Scheme (WDP). The WDP scheme provides vulnerable and disadvantaged people with a non-financial option to address their fine debt.About the Role:The Supervisor will oversee the day-to-day operations of their team, ensuring effective and efficient service delivery in compliance with legal, policy, and procedural requirements and standards. The role involves providing technical advice and support to the team and internal and external stakeholders, as well as fostering team development and engagement.Some of your duties will include:Overseeing and managing the case management team and delivery requirements against key performance indicators.Managing complaints and related correspondence and ensure timely responses in accordance with legislation, policies, established guidelines and practices.Managing and maintaining excellent working relationships with key internal and external stakeholders, including WDP sponsors, enforcement agencies and other business units in order to promote confidence in the WDP Scheme and Infringements system, maintaining co- operation and ensuring high standards of service delivery.To learn more about this role before applying, please read the attached position description.About You:As an ideal candidate, you will possess:Demonstrated experience leading teams in a legislative or similar environment.Flexibility and Adaptability: Accept changed priorities without undue discomfort. Responds quickly to changes. Comfortable working in collaboration with teams outside of own organisation.Working Collaboratively: Build a supportive and cooperative team environment; engages other teams to share information in order to understand or respond to issues; support others in challenging situations.Qualifications:A relevant tertiary degree or other qualifications in business or leadership or commensurate is ‘desirable'.How to Apply:Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.FOR INTERNAL VPS EMPLOYEES:For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.IMPORTANT INFORMATION:CHILD SAFE STATEMENT OF COMMITMENT:The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.State Government of Victoria
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