Job Description
Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not discover where we can go?Job DescriptionAbout the OpportunityWithin our Direct channel, we support customers who have obtained their life insurance directly with TAL or one of our affiliated alliance partners. Accordingly, we support our customers directly through their journey with us.The position requires a caring nature and ability to empathise with people dealing with the loss of a loved one and the associated grief that comes with it.The claims officer handles claims from guaranteed acceptance products (such as funeral plan) from claim notification through to payment, and all related policy admin. The claims officers also assist in the initiating and some follow ups for underwritten claims.In this role you will,Be accountable for supporting customers through claims lodgement and information gathering in order to assess claimsPerform claims administrative tasks in support of the Claims Consultants, with accuracy and careAssess low complexity claims; assessing and initiating appropriate support options tailored to the customer's needsEnsure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophyAdhere to external regulations (such as Privacy and Life Insurance Code of Practice) and all relevant industry guidelinesInteract with Customers, Advisers and other internal and external stakeholdersLiaise closely across the TAL Claims and other relevant internal departments to provide support in project workQualificationsTo be successful in this role you will have,Exceptional customer service to clients and ensure agreed service standards are metWell-developed interpersonal and communication skills, operating with high levels of integrityDemonstrated ability to work both in a team and autonomouslyPrevious experience in similar role within Financial Services/ Insurance IndustryExcellent analytical skills and methodologies, high attention to detailGood relationship management and negotiation skillsAbility to work with change and excellent problem-solving skillsAccurate data input and sound knowledge of MS Office suiteAdditional InformationYou're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.Important to usEvery Australian life is different. And we know the value of having different people from all walks of life with varied points of view.Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers. We don't just say it; we do it.We want to grow with you. Achieve with you. And support you to do your best work. We're always looking for people who want to go further with us.Why not see where we can go together?Doing the right thingEveryone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.Risk management is everyone's responsibility.Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.TAL
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